Customer Service Advisor

ABOUT US

At Eco Approach we’re not just industry leaders in property certification and compliance, we’re helping make homes and buildings across the UK more energy efficient.

From solar and heat pump installations to gas heating, electrical works, and full property compliance (including EPCs, EICRs, and Gas Safety Certificates), we deliver smart, sustainable solutions to over 10,000 properties every month.

With four offices covering the UK, we support a diverse portfolio of clients from Big Six energy companies, councils and social housing providers to landlords, developers and homeowners.

Our team is made up of skilled engineers, surveyors, and support staff who are passionate about doing things the right way with professionalism and care and a focus on results.

We're proud of our collaborative culture and commitment to high standards, and we’re growing fast. Joining Eco Approach means becoming part of a company where your work genuinely makes a difference not just to our clients, but to the people living in the homes we help improve every day

WHAT WE’RE LOOKING FOR

We are looking for an organised and customer-focused individual with essential office experience, who can multitask effectively and work confidently in a fast-paced environment. The ideal candidate will have strong communication skills, a proactive approach to problem-solving, and the ability to build positive working relationships with both engineers and customers.

KEY RESPONSBILITIES

• Providing office support to field-based engineers
• Planning and dispatching customer appointment bookings
• Establishing excellent working relationships with engineering staff and assisting with queries
• Delivering a high level of customer service and communication, ensuring all information requests are handled in a timely manner
• Liaising with customers and clients
• Answering a high volume of inbound and outbound calls
• Updating the CRM system with task progress and completion details

SKILLS/ QUALIFICATIONS REQUIRED

• Good organisational skills
• Strong customer service and communication skills
• Ability to use Microsoft Office
• Strong multitasking abilities
• Ability to work effectively in a fast-paced environment