Business Systems Analyst

Dynamics 365 F&SCM Functional Consultant

Hybrid - Harrow | Permanent | Competitive Salary + Benefits

A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.

You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.

What you'll be doing

• Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.

• Escalate and coordinate with managed service partners for advanced issues (L3/L4).

• Create and maintain internal knowledge base content and training materials.

• Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.

• Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.

• Participate in governance and change management processes (CAB).

What you'll need

• Proven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment.

• Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets.

• Familiarity with ITSM tools such as ServiceNow or Jira.

• Understanding of ITIL fundamentals (Incident, Problem, Change).

• Ability to use Excel add-ins and basic SQL for data checks.

• Excellent communication skills and stakeholder management ability.

Nice to have

• Background in Finance or Operations.

• Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools.

• Experience with ISVs in rental or leasing, and document or treasury automation tools.

• Microsoft certification in Dynamics 365 Finance & Operations Apps.

Why apply?

• Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme.

• Global brand with a strong heritage in test and measurement solutions.

• Career development within a collaborative and growing organisation.

• Hybrid working from the UK office in Harrow.