Director of Operations (Affordable Housing)

Thriving Investments is socially conscious fund manager focussed on the ‘living' sector. We invest across a range of housing tenures that deliver market returns to investors and social impact. We currently manage over 5,300 homes representing £1.1bn+ assets under advisory and have an ambitious plan to grow to £5bn+ through launching new funds and expanding existing funds. 

Thriving Investments has a current team of over 25 people based across the UK with its main office in central London. It is supported by a board of non-executive directors from across the residential, sustainability and investment management sectors with access to support from other functions such as IT, Finance, HR and Facilities from its parent, Places for People.

One of our flagship strategies, ReSI LP, invests in affordable housing through ReSI Homes, a For-Profit Registered Provider of Social Housing. With over 2,000 homes delivered, or under construction and a clear pathway to 10,000 homes and beyond, alongside expanding its focus on shared ownership to include social rent, ReSI Homes is entering a critical phase of operational and organisation growth.

The role

We are seeking a Director of Operations to join Thriving Investments and be an Executive Director and Board Member of ReSI Homes.

You will provide strategic and operational leadership to ReSI Homes, ensuring it operates as a high-performing, resident-focused, safe and fully compliant Registered Provider. You will play a central role in shaping the organisation's next phase of growth as it expands beyond shared ownership into social and affordable rent.

This is a senior leadership role with direct accountability for regulatory performance, customer outcomes and operational delivery, alongside a strong interface with investors, partners and regulators.

This position is based out of London 3 days a week although we are open to alternative arrangements. 

Key responsibilities include:

• Executive leadership of ReSI Homes' operational performance across existing and pipeline homes
• Board‑level responsibility for governance, regulation and assurance, including readiness for RSH In‑Depth Assessment
• Oversight of customer experience, complaints performance and service standards
• Leadership of managing agents and strategic operational partners
• Operational input into investment diligence, handover and grant compliance
• Development of operational budgets, business plans and investor reporting

If you're passionate about working for a dynamic, fast-growing For-Profit Registered Provider and want to grow your career in a purpose-driven investment business, we'd love to hear from you. Download the job profile for more details and apply today

More about you:

You will be a senior housing professional with experience operating at executive or board level within a Registered Provider or similarly regulated environment.

You will bring:

• A proven track record in shared ownership and social and affordable rent,
• Deep understanding of regulatory, compliance and consumer standards,
• Experience leading teams through growth, change and new tenure delivery,
• Confidence operating with board, investors, regulators and local authorities,
• A values-led, customer-focused leadership style

At Thriving Investments, we are committed to a safe working environment so a basic DBS check is mandatory.

The benefits

We are an ambitious and growing business, which will give you all the challenge you could wish for. This role could provide the foundation for a wider career as more For Profit RPs are established as we grow the affordable housing investment platform. 

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

• Competitive salary
• Excellent holiday package – 28 Days + Annual Leave
• Car Allowance
• Private Pension
• Bonus Scheme and eligibility for Long Term Incentive Plan
• Training and development
• Extra perks including huge discounts and offers from shops, cinemas and much more.

Inclusivity at Thriving Investments

We believe that diversity drives innovation and better outcomes. We encourage applications from individuals of all backgrounds, and we are proud to be an equal opportunity employer. 

What's next?

If you meet the criteria and are ready to make the next step in your career then apply following our simple 5 minute application process, upload a CV and a supporting statement which demonstrates how you meet the requirements of the role. If you have any questions please email the recruitment team [email protected]

As part of our commitment to diversity and inclusion, we offer a guaranteed interview to candidates who are disabled, neurodiverse, or have served in the Armed Forces, provided you meet the essential criteria for the role. If you would like to be considered under this scheme, please indicate this in your application. 

We are committed to creating an inclusive and accessible recruitment process. If you require any reasonable adjustments to support your application or interview experience, please let us know. We're happy to work with you to ensure you have the opportunity to perform at your best.

If you are a Places for People customer and you're looking for support with your application, please contact our skills and employment team on [email protected] .

Please note that we may bring the closing date forward, if we receive a large number of quality applications. If you are interested in this role we would advise applying immediately to avoid disappointment.

If you are using a mobile device such as an iPad then ensure your CV is stored in the cloud, we currently support Google Drive, OneDrive and Dropbox.

W e understand the importance of a supportive and inclusive work culture so please talk to us at interview about flexibility you may need. We can't promise to give you exactly what you want, but we promise not to judge you for asking.

If you are a recruitment agency please note we operate a PSL and do not take cold calls

Safeguarding

At Places for People, safeguarding is everyone's responsibility. We are committed to creating safe communities for our customers and colleagues by protecting children, young people, and adults at risk from harm, abuse, and neglect.

We follow robust safeguarding policies and procedures, ensuring all employees, volunteers, and contractors uphold the highest standards of safeguarding and accountability. Our recruitment process includes pre-employment checks, including Disclosure and Barring Service (DBS) checks where applicable, to promote a safe and secure working environment.

By joining Places for People, you are expected to contribute to our safeguarding culture, following our policies and reporting concerns to protect those in our communities