Automation Chapter Lead (CRM/D365)

Automation Chapter Lead (CRM/D365)

Team IT & Change

Location Holborn Office

County Central London

Ref # 22193

Closing Date 29-Sep-2025

We have been awarded the " Most Loved Workplace ”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities .

What you will do:

• Collaborate with the architectural community and SMEs to select the appropriate technology capabilities and components to form a process automation with focus on Power Platform/Dynamics 365 CE/Azure offering that focuses on customer experience

• Assist in engineering, designing, building the features that customer value using their knowledge to assist and lead the team in excellence, in particular ensuring CRM requirements are fulfilled

• Setting and defining standards, guardrails and best practices for technology platforms and applications which are part of the chapter and communicating to the chapter and wider engineering colleagues

• Establish ongoing technical vision and roadmaps for the chapter and provide advice and examples of how to design and build against this vision

• Identify risk throughout the design and development lifecycle

• Maintain tech debt register and ensure engagement with Feature Teams to allocate a minimum of 20% capacity to fixing tech debt and enablers for the applications you own

• Lead, nurture, and support cross-functional teams and deliver effective cross-disciplinary collaboration throughout the development lifecycle, ensuring alignment with business priorities

• Supplier Management and collaboration with application vendors to ensure alignment of internal systems with vendor roadmaps and technology changes via regular catch ups

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Excellent technical knowledge of Power Platform (Power Apps, Power Automate, Power Automate RPA, Dynamics 365 CRM), Camunda BPM, other automation applications)

• Knowledge of document management systems such as DocuSign, Adobe Acrobat e signatures etc

• A strong software engineering background combined with expertise in agile ways of working

• Experience managing 3 rd party vendors

• Experience of Continuous Integration using Jira, Confluence, SonarQube and Azure DevOps

• Proven track record and passion to lead and mentor engineers within a team, driving a collaborative multi-cultural environment

• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders

Our promise to you…

• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).

• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Important Footnote

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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