Senior IT Support Technician
Statom Group Ltd. is seeking a highly skilled Senior IT Support Technician to join our dynamic IT team. In this role, you will be responsible for managing complex IT issues, providing technical support to staff, and ensuring the overall health of our IT systems. You will act as a key point of contact for technical quieries and will play a crucial role in mentoring junior staff members.
Key Responsibilities:
- Provide high-level technical support for IT infrastructure and systems, ensuring timely resolution of incidents and requests.
- Oversee the IT helpdesk operations, ensuring efficient service delivery and user satisfaction.
- Assist in the design, implementation, and maintenance of IT systems, including servers, networks, and cloud solutions.
- Monitor IT performance metrics and proactively identify areas for improvement.
- Implement IT best practices, policies, and procedures to enhance operational efficiency.
- Collaborate with external vendors and service providers for hardware and software procurement.
- Conduct training sessions for end-users on IT systems and best practices.
- Manage IT asset inventory and ensure compliance with licensing agreements.
- Provide mentorship and guidance to junior IT support staff.
- Document technical procedures and maintain an updated knowledge base.
Requirements
Essential Skills & Experience:
- Bachelor's degree in Information Technology or Computer Science.
- Minimum of 5 years of experience in IT support, with a focus on senior-level technical roles.
- Strong knowledge of Microsoft Windows Server, Active Directory, and Microsoft Azure management.
- Proficiency in Microsoft 365, Intune, and other related cloud services.
- Experience in networking and troubleshooting hardware issues.
- Excellent problem-solving skills and the ability to work under pressure.
- Exceptional communication skills, both verbal and written.
- A strong commitment to customer service and team collaboration.
Preferred Qualifications (Nice to Have):
- Relevant IT certifications (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate).
- Familiarity with ITIL service management practices.
- Experience with virtualization technologies (e.g., VMware, Hyper-V).
Benefits
Private Medical Insurance (PMI)
We are pleased to offer Private Medical Insurance to all PAYE employees, ensuring you have access to high-quality healthcare when needed.
This benefit will also give you access to:
Employee Assistance Serve (EAP) to support your well-being, offering confidential resources to help you manage personal and professional challenges. Whether you're dealing with stress, mental health concerns, or life changes, our EAP provides access to counselling, guidance, and referrals.
General Practitioner (GP) Access - convenient access to GP services to support your health and well-being. Whether you need advice or treatment, our GP access program ensures you have the care you need, when you need it.
Eye Care
We have partnered with Specsavers to provide a comprehensive eye care benefit, which includes coverage for eye exams, as well as support for glasses and contact lenses.
Discount Portal - Perkbox
In our continued efforts to enhance work-life balance, we have partnered with Perkbox to provide access to a wide range of discounts on shopping, entertainment, travel, wellness, and more.
Recommended Jobs
Account Manager eBay Live
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. …
Supply Teacher - Southwark
Love teaching but not the endless admin? Let’s fix that. Calling all qualified teachers in Southwark who still love being in the classroom—but could do without the marking pile, staff meetings, or s…
Machine learning engineer
Job Description: I am partnered with a leading developer and provider of full-stack photonic quantum computing systems. This company focuses on innovative approaches to quantum computing, high…
Associate Director - Indirect Tax
Manage a portfolio of clients as the main point of contact for indirect tax, develop your portfolio to grow your base of profitable work. Develop a portfolio of businesses to target, using your bu…
Director, Client Finance - London
Director, Client Finance - London Publicis Sapient is a digital transformation partner helping established organisations get to their future, digitally-enabled state, both in the way they work an…
Housekeeper for 4 days per week, Job ID J1CB26
A fantastic family in Hammersmith, London, is looking for a Part-time Housekeeper to make sure their property is always clean and organised. They seek someone proactive and reliable who can do all ge…
Nurse Prescriber Role
JOB OVERVIEW We are seeking a highly motivated and experienced Nurse Prescriber Role in Central London to join our dynamic team. As a nurse prescriber, you will play a key role in providing high-q…
Cover Supervisor
Cover Supervisor Immediate start Excellent rates of pay Flexible work patterns MFL and Technology College Specialist School Great opportunity for a recent Graduate looking to develop a career in sc…
Knitwear Product Technologist (Maternity Cover)
INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our …
Personal Advisor - Leaving Care Service (SO2)
Job Category : Social Care – Unqualified Location : Thomas Hardy House, Enfield Council Hours Per Week : 36.00 Start Date : Immediate Start Start Time : 09:00 End Time : 17:00 Salary: …