Senior Customer Manager

Senior Customer Manager

Permanent Role

Hybrid - London Waterloo

The Senior Customer Manager works to understand our customers and market segments in more detail to shape the B2B Acquisition, Commercial and CRM strategy. Responsible for developing propositions which deliver our customer growth plan, including the CRM Strategy and implementation, Best for Business and Reasons to Buy from Currys B2B.

The successful candidate will play a key role in delivering market leading propositions to both our new and existing customers.

At Currys we’re united by one passion: to help everyone enjoy amazing technology. As the UK’s best-known retailer of tech, we’re proud of the service our customers receive – and it’s all down to our team of 25,000 caring and committed colleagues. Working as one team, we learn and grow together, celebrating the big and small moments that make every day amazing.​ 

Role overview:

Key Role Responsibilities:

• Working with the Consumer Insight Team to gain a deeper understanding of our B2B customers and sharing this more widely across the team to drive better outcomes
• Works closely with the Consumer Insight Team to get better insight about B2B market data.
• Providing the Commercial, Marketing and Sales teams with specific insight about the market / vertical opportunities as well as the needs of these segments
• Develops innovative & market leading propositions for our SMB customers (now and future)/
• Instills a culture of customer centric thinking across the team and cross functionally. Acts as a subject matter expert and consultant to the wider business on CRM and data-driven marketing.
• Responsible for the B2B CRM strategy (including data capture), annual / quarterly plans, kpi management to deliver against budget expectations
• Bringing B2B to life across the broader Currys estate
• Competitor monitoring

Key Skills, & Experience

• Experience of the B2B market
• Experience within CRM, with a proven understanding of methodologies or tools relevant to the industry
• Experience of proposition development.
• Experience of senior stakeholder management
• Proven agency skills and getting the best results out of the approved budget
• Strong communication and influencing skills essential
• Project / timeline management skills
• Experience of loyalty programs would be desirable

We know our people are the secret to our success. That’s why we’re always looking for ways to reward great work. You’ll find a host of benefits designed to work for you, including:

• 25 days of annual leave (plus bank holiday entitlement) and a competitive pension scheme 
• Private Medical Insurance
• Life Assurance
• Fantastic Colleague Discounts on Tech with Currys and iD Mobile
• Access to Champion Health 
• Hybrid Working (with an expectation to meet in person 2-4 times per month) 

Why join us:

Why join us:

Join our team and we’ll be with you every step of the way, helping you develop the career you want with new opportunities, on-going training and skills for life.

Not only can you shape your own future, but you can help take charge of ours too. As the biggest recycler and repairer of tech in the UK, we’re in a position to make a real impact on people and the planet.

Every voice has a space at our table and we’re committed to making inclusion and diversity part of everything we do, including how we strengthen our workforce. We want to make sure you have a fair opportunity to show us your talents during our application process, so if you need any additional assistance with your application please email [email protected] and we’ll do our best to help.