Senior devops engineer

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow.

Job Summary

Ofgem works on behalf of energy consumers to ensure that every household and business in the UK can rely on a safe, affordable and environmentally sustainable energy supply. We are building a Digital, Data and Technology (DDaT) driven organisation at Ofgem, and we need the best people involved to help us provide our customers with outstanding experiences.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people.

This is an opportunity for an experienced DevOps Engineer to take on a central, hands-on role in our Salesforce CRM Programme alongside our System Integrator. You can expect to be deeply involved in continuous improvements to platforms, including system development, process design and automation and diagnostics improvements to deliver assurance of the platform’s security, privacy and resilience. As an Azure Dev Ops Engineer, you will implement automation on Salesforce CRM (Public Sector Solutions, Service Cloud and Experience Cloud).

This is an exciting opportunity to join a dynamic team as we introduce & integrate the platform with Ofgem and to use technology to shape the future of the energy industry.

We welcome candidates from all backgrounds, and especially welcome individuals from underrepresented groups.

Job Description

Key Responsibilities

• Design, implement and maintain the end-to-end automated release management for Salesforce using Azure DevOps pipelines.
• Automate any pre or post required manual deployment steps.
• Integrate best practices from the Salesforce platform and DevOps methodologies to enhance collaboration between development and operations teams.
• Document the DevOps process to enable use by the Project Teams.
• Troubleshoot and rectify technical issues discovered during operations.
• Maintain the security and integrity of the DevOps system.
• Work with the Release Manager on creating the optimum version control system.
• Work with the Release Manager on the overall release process, including planning, scheduling, and coordinating deployments.
• Collaborate with development and QA teams to streamline release processes.
  
  

Key Outputs and Deliverables

CI/CD Pipeline Management

• Fully functional YAML based Azure DevOps pipelines.
• Automated execution of regression testing scripts.
• The use of version control system to enable code merge between different projects.
• The creation of a rollback process.
  
  

Environment and Configuration Management

• Automated creation of Sandbox.
• Work with the release manager in creating an affective environment strategy.
  
  

Quality and Compliance

Automated Testing Frameworks: Unit tests, static code analysis. Ensure 99.9% uptime for Azure-hosted applications and services. Maintain and optimize Azure DevOps pipelines to achieve code merge and deployment frequency of at least 2 per month. Monitor and resolve system incidents within SLA-defined timeframes (e.g., < 1 hour for critical issues).

Key Responsibilities

• Design, implement and maintain the end-to-end automated release management for Salesforce using Azure DevOps pipelines.
• Automate any pre or post required manual deployment steps.
• Integrate best practices from the Salesforce platform and DevOps methodologies to enhance collaboration between development and operations teams.
• Document the DevOps process to enable use by the Project Teams.
• Troubleshoot and rectify technical issues discovered during operations.
• Maintain the security and integrity of the DevOps system.
• Work with the Release Manager on creating the optimum version control system.
• Work with the Release Manager on the overall release process, including planning, scheduling, and coordinating deployments.
• Collaborate with development and QA teams to streamline release processes.
  
  

Key Outputs and Deliverables

CI/CD Pipeline Management

• Fully functional YAML based Azure DevOps pipelines.
• Automated execution of regression testing scripts.
• The use of version control system to enable code merge between different projects.
• The creation of a rollback process.
  
  

Environment and Configuration Management

• Automated creation of Sandbox.
• Work with the release manager in creating an affective environment strategy.
  
  

Quality and Compliance

Automated Testing Frameworks: Unit tests, static code analysis. Ensure 99.9% uptime for Azure-hosted applications and services. Maintain and optimize Azure DevOps pipelines to achieve code merge and deployment frequency of at least 2 per month. Monitor and resolve system incidents within SLA-defined timeframes (e.g., < 1 hour for critical issues).

Person specification

Essential Criteria

• Experience in Automation within Salesforce (lead criteria).
• Understanding of OwnBackup, Mulesoft API Gateway (lead criteria).
• Bachelor’s degree in computer science, Engineering, or related field, or equivalent experience.
• Strong experience with Microsoft Azure DevOps platform.
• Proficiency in scripting languages such as Python, Salesforce CLI, Bash Scripting & YAML.
• Familiarity with monitoring and logging tools.
  
  

Desirable Criteria

• Salesforce Development Lifecycle and Deployment Architect certification.
• Knowledge of security best practices in Azure DevOps.
• Experience with Agile methodologies.
  
  

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
  
  

Alongside your salary of £47,895, OFGEM contributes £13,875 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

When you press the ‘Apply now’ button, you will be asked to complete personal details (not seen by the sift panel) and upload a copy of your anonymised CV.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. You must ensure that any evidence submitted as part of your application or used during interview, including your CV and any statements or examples, are truthful and factually accurate. Ofgem takes any incidences of cheating very seriously. Please ensure all examples provided are of your own experience. Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant applications will be withdrawn from the process. Please note that plagiarism can include presenting the ideas and experiences of others, or generated by artificial intelligence, as your own.

Please refer to Civil Service candidate advice on the acceptable use of artificial intelligence within the recruitment and selection process - Artificial intelligence and recruitment , Civil Service Careers

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected, you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, and your data protection rights, can be found by [].

Feedback will only be provided if you attend an interview or assessment.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This Job Is Broadly Open To The Following Groups

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
  
  

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact

• Name : Jamie Wright
• Email : [email protected]
  
  

Recruitment team

• Email : [email protected]
  
  

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel there has been a breach of these Recruitment Principles.

In the first instance, you should raise the matter directly via [email protected]. If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission, please visit their website.