Legal Engineer (Implementation Consultant), EMEA
What You Will Be Doing:
- Lead 5-15 customer implementations simultaneously. Collaborate with other professional service team members to manage customer projects and ensure on-time delivery and successful implementations.
- Apply best practices and advise customers on managing contracts throughout the contracting lifecycle, via reports, metrics and reminders.
- Leverage your deep product expertise to build customers' contracting processes in Ironclad and/or enable customers to build and set up their systems independently.
- Lead challenging conversations with customers to reset expectations and address product feedback. Advise customers on trade-offs that balance project timeline and their implementation goals
- Serve as the internal "Voice of Customer" by regularly sharing product feedback and collaborating with our Product team to improve the Ironclad product.
- Stay up-to-date on product releases and learning the latest product functionality
- Proactively identify opportunities to improve our team's implementation processes
- Respond to high-profile customer escalation in a way that inspires confidence and customer loyalty.
- 3+ years of professional service and/or consulting experience with software companies (B2B SaaS and experience with integrations preferred)
- Passion for learning new technologies and driving outcomes through technical solutions
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- Ability to successfully navigate customers' complex organizational structures - this involves deeply understanding the dynamics and priorities of customers' Legal, Sales, Procurement and/or IT teams.
- Curiosity for understanding customers' goals and values.
- Familiarity with CLM (contract lifecycle management) and legals ops business processes
- Experience learning and adapting quickly to a growing organization
- Ironclad's Values: Drive, Intent, Integrity, and Empathy Benefits:
- Private Medical
- Dental
- Vision
- Monthly wellness stipend
- Monthly phone allowance
- One time home office set up stipend
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