Department Manager - Operations - London (Hiring Immediately)

OVERVIEW:

As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in‑store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark’s values to life every day.

WHAT YOU'LL BE DOING:

• Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop

• Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes.

• Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity.

• Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance.

• Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility

• Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity.

• Demonstrating calm, solution‑focused decision making, supporting store initiatives and managing challenges with professionalism and integrity.

• Adapting seamlessly between leadership, service and operations, and step in to deputise for senior leaders when required.

WHAT YOU'LL NEED:

Essential Criteria:

• Experience in retail management with strong capability overseeing back‑of‑house operations, stock flow, daily processes and commercial performance.
• Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance.
• Excellent organisation and time‑management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms.
• High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level.
• A customer‑first approach, supporting the team by resolving operational or service‑related escalations with fairness and professionalism.
• Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best‑in‑class service.
• Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service.
• A collaborative, solutions‑focused mindset, working effectively with store leadership and peers while adapting to change in a fast‑moving retail environment.

CLOSING DATE: 

Friday 13th March 2026 @ 12:00am

BELONGING AT GYMSHARK.

Our mission is to be a place where everyone belongs. We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments* for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. *If you’d like to request a reasonable adjustment please email [email protected] .

ABOUT US.

We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.

  THE PERKS.

Standard benefits include:

• Performance-based Bonus opportunity
• Funded Healthcare benefit
• 25 days holiday & Bank Holidays
• Contributory Employer pension scheme
• Flexible benefits programme – including dental insurance, cycle to work, tech scheme
• Gymshark Employee Discount & long service awards
• Access to High Street cashback and discounts
• Financial, Physical and Mental Wellbeing Support
• Enhanced Family Leave package
• Funded multi-site fitness membership
• Life Assurance

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.