Bartender - Tobi Masa

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The Chancery Rosewood, is redefining luxury in Mayfair, housed in the former U.S. Embassy and reimagined by Sir David Chipperfield. With 144 suites by Joseph Dirand and a collection of dynamic dining and bar spaces, it’s a place where experiences are curated, conversations flow, and every detail matters.

As a Bartender , you will be at the heart of our guest experience — the energy behind the bar, the creator of moments, and the host our guests remember. This is far more than mixing drinks; it is about Relationship Hospitality: reading the room, anticipating needs, and delivering moments of genuine connection with every interaction. If you take pride in flawless execution, thrive in a dynamic environment, and are driven by the joy of making people feel truly looked after, we would love to hear from you.

Key Responsibilities

• Prepare and serve a wide range of alcoholic and non-alcoholic beverages with precision, creativity, and consistency, ensuring presentation and quality meet the highest standards.

• Engage guests with warmth and confidence, offering personalised recommendations and creating a sociable, welcoming bar atmosphere.

• Build genuine relationships with guests, recognising returning visitors and tailoring service to their preferences to enhance their experience.

• Maintain an immaculate and well-organised bar, ensuring all equipment, glassware, and stock are consistently prepared for service.

• Collaborate closely with floor and kitchen teams to deliver a seamless and well-coordinated guest journey across all outlets.

• Anticipate guest needs, adapting service style and pace to suit the mood, occasion, and environment of the bar.

• Uphold all service standards and legal requirements relating to the responsible service of alcohol, ensuring guest safety at all times.

About You

• Connection — You build genuine warmth with guests naturally, making every table feel personally attended to while working in close, trusted partnership with your colleagues to deliver a seamlessly coordinated service.

• Guest-Centricity — You have an instinct for exceptional service, understanding that every detail — from the placement of a glass to the timing of a course — contributes to an experience our guests will remember.

• Influencing — You communicate with confidence and ease, adapting your tone whether guiding guests through a menu, making a tailored recommendation, or coordinating with the kitchen under pressure.

• Integrity — You follow service standards consistently, take full responsibility for your section, and handle every guest interaction with discretion, care, and professionalism.

• Drive — You bring genuine energy to every shift, holding yourself to the highest personal standards, going the extra mile without being asked, and always looking for ways to improve.

• Adaptability — You stay composed and solutions-focused when the pace intensifies or priorities shift, adjusting seamlessly to meet the evolving needs of guests and the service environment.

What we can offer you

•12 complimentary room nights across The Rosewood Hotel portfolio (friends & family rates also available)

• Discounts on Food & Beverage

• Flexible benefits app and monthly allowance to spend on whatever you like

• Give days - A paid volunteering day of leave annually

• Up to 16 weeks paid parental leave

• Birthday day off - A paid day of leave for your birthday

• Developmental & social calendars

• Life insurance

• Enhanced sick pay policy

Diversity & Inclusion

At Rosewood, we are committed to equity, inclusion, and belonging. We ensure a fair, transparent hiring process and are dedicated to creating opportunities for all, regardless of background.

About Rosewood

Rosewood Hotel Group is built on relationship hospitality—where genuine connections shape luxury experiences. Across our hotels, we push boundaries, embrace individuality, and create spaces that feel both welcoming and extraordinary.