Global Program Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: Global Program Manager

Location: London England United Kingdom (Hybrid working role1 Day from our Clients office in Slough 1 Day from our London HQ)

About the role:

Working in partnership withour clienttheaccount Global Program director Operation director andthe Global teamlead the roledeliverson astronglevel ofoperations commercials and problem solving. Theyare responsible forhelping driveinnovations in theaccountand measuring success. They willhavean active role indevelopingtheoperatingmodel fortheaccountas we learn and optimise with the support ofemerging AI technologies.

This roledevelops and buildsstrong relationships with clients at alllevels becoming a trusted and valued advisor. They also are the go-to person forthe internal team particularly the client services team.

What you will be doing:

OPERATIONS

• Identifydevelopand document any existing and new process
• Implement new processes andnew technologiesacross the teams
• Continuous improvement - looking for opportunities to improve existing workflows that canbenefitour client and our team
• Responsible for ensuring the team is adhering to processes
• Tracking agreed scope vs brief requests across the account flagging inconsistencies and or scope creep.
• Supportsinthe delivery of growth targets & annual KPIs for the account.
• Escalationpointif the client or internal SLAs and processes are not adhered to or where there are process gaps. Ensure that these are captured along with a suggestion for improvement
• Ensuring SOW delivery ona timelymanner and planning of resources to manage regional peaks and troughs in workload

COMMERCIALS

• Ensure our OMG platformis always up to datebysupportingtheteamwith campaign management best practise. This is the source of ourrevenue and billingprocesses.
• Weekly monitoring of team utilisation out of scope projects status and growth opportunities
• Supporting theglobal ops team inset up and delivery of thecommercial model in OMG prebill drawdown projects intercompany POs and IIAs.
• Overallvisibility andvalidationoftheaccountcommercialssupporting the leaderships withprofitability accuracy of forecastinglate payment as well as fee negotiations
• Oversightfor theaccountsSOW process and commercials offer

REPORTING

• Working with our Data Analyst to ensurethe teams keepdatain our OMG systemmaintainedwith an 98% data accuracy.
• Reporting on adoption and delivery of campaign content through the Pencil platform
• Supportingclientsand internalteams ontrainingofthe dashboard
• Caterforanyad hocreport requirements
• Review and ensure all MI Reports are delivered as peragreedSLAvia our monthly reporting packs

What you need to be great in this role:

• A strong number-orientated operator withexperienceinimplementationoperationsandagency ways of working
• AI &Digital native close to the latest digital trends
• Being able to define best practice and creative processes
• Excellent client engagement skills with the ability to proactively organise and influence clients and build strong and effective working relationships.
• First-rate communications skillswith the ability to be articulate in person and in writingandstrong presentation skillswith an innate rapport build
• Understanding of how to integrate with a client-side team whilstmaintainingagency service.
• Highly entrepreneurial and willing to refine the key skills for running a business
• Extremely well organised with great attention to detail.
• Proficient in Microsoft OfficeExceland other related software.
• Technical competence and understanding of the creative process/ working within a creative environment.
• Fundamental grasp of project management methodologies.
• AI working knowledge
• 5years of relevantexperiencein:
  • Project Management
  • Client services

#LI-KA1 #LI-Onsite #LI-Senior

Req ID: 15419

Our values shape everything we do:

Be Ambitious to succeed

Be Imaginative to push the boundaries of whats possible

Be Inspirational to do groundbreaking work

Be always learningand listening to understand

Be Results-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.

Required Experience:

Manager