Senior Travel Executive

Division: Corporate

Job type: Senior Travel Executive

Location: London, UK

TAG provides high-touch, personalised travel and event management services to the biggest names on the planet, as well as top C-suite executives and award-winning productions. Our mission is to alleviate the stress and complexity of travel, and we are committed to uncovering solutions to get our clients where they need to be, feeling ready to take on the world. If you’re looking for a fun, ever-changing and challenging environment, TAG is the answer. Whether you are a highly experienced professional or this is the first step in your career, our doors are open to everyone with an ambitious attitude, a genuine spirit and teamwork mindset.

Senior Travel Executive Overview:

We are looking for a full-time (35 hours per week) Senior Travel Executive who can support our growing team. As the Senior Travel Executive, you will have a diverse and varied role. You’ll collaborate with our global teams to support company initiatives and uncover innovative solutions, while taking a proactive approach to your day-to-day responsibilities.

Responsibilities & Duties:

• Manage client travel requirements, including VIP client travel requirements, while anticipating and understanding individual client preferences and needs. Analyse all enquiries and requests received from clients and decide on the best options to offer. Formulate logistical itinerary plans to deliver practical travel solutions, ensuring that budgets and specific requirements are met
• Fully service all VIP enquiries, requests, bookings and ticketing with the highest standards and quality documentation. Ensure all air, rail, hotel and/or other ancillary reservations meet company and client expectations
• Report, investigate and resolve errors or/and client complaints adhering to the highest standards of customer service
• Process complex reissues and pricing records accurately
• Manage Quality Control (QC) procedures and tasks, and a thorough understanding and knowledge of TAG client's policies and procedures
• Negotiate the best rates and deals from vendors to reduce client expenditure. Assess all potential revenue and income streams for maximum company profitability
• Ensure all PNRs in Galileo are correct and fully completed
• Act as a Mentor to the assigned team by assisting in the development of skills and knowledge of TAG client’s policies and procedures
• Complete any other general corporate related tasks as required, and perform other duties as may be assigned from time to time

Qualifications:

• Education to degree level or higher, or directly related experience in lieu of education
• 3+ years of relevant experience within a travel agency
• GDS experience (Galileo preferred)
• Proven working knowledge and experience of airfares, contracted fares, ticketing, reissues, published airfares, flight and hotel bookings
• Pragmatic approach with a calm and considered approach under pressure and the capability to address conflicting priorities with consistent attention to detail
• Effective communication, negotiation and customer-service skills with the ability to form strong client and supplier relationships

Experience TAG Perks:

• Competitive salary DOE
• Healthcare cash-back scheme
• Wellness/EAP programme
• Employee discounts
• Enhanced employer pension contributions
• Service-based holiday entitlement

We are committed to offering an equal opportunity for all employees and applicants. To express your interest in the role, please send your updated CV/resume and a cover letter to [email protected].