Clinical Support Specialist

🌟 We’re Hiring: Clinical Support Specialist

Permanent, Full Time

Flexible working style from our Stoke on Trent office

Monday- Friday Shift patterns: 08:00-16:00, 08:30-16:30, 09:00-17:00

£26,520 per annum

Are you an organised and proactive individual who thrives in a fast paced environment? We're looking for a Clinical Support Specialist to join our team and gather and collate evidence for retrospective reviews of previously unassessed periods of care, undertaking reviews and taking appeal minutes.

Acacium Group are a leading global healthcare delivery partner and we are hiring a Clinical Support Specialist . Part of Acacium Group, Xyla's care assessments team deliver high quality Continuing Healthcare services to our Health Partners nationwide. We support numerous ICBs, NHS Trusts and Health Boards with high quality administrative and clinical support in the completion of the assessment processes within agreed timeframes.

💡 About the Role

In this role, you will:

• Meet with patients and their representatives in potentially sensitive situations and provide appropriate responses in a variety of complex scenarios.

• Analyse and interpret large volumes of information enabling robust decisions to be made for NHS Continuing Healthcare.

• Liaise with our clinical teams, integrated care boards, adult social care and care providers.

• Facilitate meeting with patients and their representatives explaining assessment processes and discussing complex health and care needs.

This is a role where your attention to detail and communication skills will make a real difference.

🎯 What You’ll Bring

We don’t expect perfection. If most of this sounds like you, we’d love to hear from you:

• Excellent organisation and time management skills.

• Competence with Microsoft Packages.

• Excellent communication skills.

🌍 Why Join Us?

• Your work will directly shape decisions that improve our services.

• You’ll help us maximise value by ensuring data quality.

• You’ll be part of a supportive team where new ideas are welcomed.

• You’ll have opportunities to learn, grow, and develop your skills.

✨ Your Benefits

• Pensions scheme, free mortgage broker service & life assurance

• Wellbeing Benefits. Employee Assistance Programme. Digital Health & Wellbeing App. Mental, Social, Physical & Financial Workshops

• Recognition Benefits. Long Service awards, Exceptional performance awards & Increasing holiday allowance

• Discounts. Shopping, lifestyle & cinema discounts

📚 Experience We’re Looking For

• Experience relating to NHS Continuing Healthcare, having worked across a broad spectrum of client groups or projects.

• Experience assessing individual’s health and social care needs.

• Experience working towards KPIs and quality standards

If you don’t meet every requirement but believe you’d be a strong fit, please apply anyway, we value diverse experiences.

🧩 Inclusion & Accessibility

We are passionately committed to being a truly inclusive and diverse company- it is at the heart of our core value of Putting People First . We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.

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