Compliance & Operations Apprentice

Summary

As a Compliance and Operations Apprentice you'll:

• Gain hands-on experience supporting the day-to-day running of business operations
• Develop a strong understanding of compliance processes & professional working practices.
• Help with data management, process monitoring, & customer service activities

Wage

£25,025.25 a year

Training course

Business administrator (level 3)

Hours

Monday to Friday, 9am to 5pm

36 hours a week

Start date

Monday 16 November 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the delivery of day-to-day operational and compliance activities across the organisation.
• Assist with maintaining accurate records, databases, and documentation to ensure information is up to date and compliant.
• Provide administrative support, including data entry, filing, scheduling, and processing routine requests.
• Help monitor processes and procedures, identifying and escalating any compliance concerns where appropriate.
• Support colleagues with reporting, audits, and the collection of information required for compliance purposes.
• Respond to customer and stakeholder enquiries, providing professional and timely support.
• Work collaboratively with teams across the organisation to support service delivery and continuous improvement initiatives.
• Complete apprenticeship learning activities and apply new knowledge and skills in the workplace.

Please note that responsibilities may vary as part of the apprenticeship programme, providing opportunities to gain experience across a range of compliance and operational functions.

Where you'll work

London Borough of Barnet,
2 Bristol Avenue,
Colindale,
NW9 4EW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BARNET AND SOUTHGATE COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The training will be a mix of face-to-face and online training.

Face-to-face training will take place at the training provider's location.

Requirements

Essential qualifications

GCSE in:

English (grade A-C)

Desirable qualifications

GCSE in:

Maths (grade A-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Problem solving skills
• Number skills
• Team working