Property Services Assistant - London, N1C 4AG

Property Services Assistant - London, N1C 4AG, United Kingdom

The A Side: A Day in The Life

The UK Property Services department oversees most of the building and facilities services across Universal Music Group’s UK property portfolio. Our mission is to deliver a dynamic and innovative service that goes above and beyond.

The Property Services Assistant will be permanently based at Universal Music 4PS Site but may also be required to visit other UMG owned or affiliated sites as required .

Mission Statement:

We strive for every UMG employee, artist, and guest to thrive safely in our offices by bringing a high-quality service, with a desire to be the BEST in everything we do.

We achieve this using our own unique service model and matching all requirements to the most suitable resources available. Through passion, knowledge, and creativity.

We are committed to environmental sustainability, integrating eco-friendly practice to create an inspiring workplace while reducing our carbon footprint.

We deliver customer service on the B.E.S.T principle:

• Be B old

• Be E xcellent

• Be S trategic

• Be a T eam

The B Side: Skills & Experience

Be Passionate about Service

• Deliver a friendly and welcoming service for all staff and visitors when working at the Help desk Desk , Engineering team and Events .

• Ensure all property services guests are greeted , made to feel welcome and managed in the appropriate manner .

• Assist the Property Services Supervisor wit h escorting sub-contractors checking mailbox /admin, including; AV m eeting room management , 4PS event Space .

• Answer all inquiries in a professional and friendly manner .

Be Organised

• Follow up systems and procedures .

• Working with the AV Department on installs and fault finding.

• Supporting the events team in setting up meeting rooms and event space .

• Covering the Property services help desk when required .

• Assisting in Decorating works as required

• Picture Hanging General Fabric works.

• Assisting on Fabric Engineers on various task including office and desk moves.

• Always be punctual for your shift and, in the event of any delay, inform your line manager .

• Plan and stay organised .

• Conducting floor walks – landing bar checks – wc checks

• Excellent diary management .

• Independently remain up to date with systems and procedures within the Property services helpdesk , Av support and Site Engineers so you can always support the relevant team .

Be Collaborative

Support the Property Service Management team as required .

Cover shifts when required for:

• Switchboard

• Post room

• Helpdesk

• Cover Events mailbox when required .

• Provid e administrative support as needed ; e.g. minute taking , admin tasks, projects .

• Liaise with all services including cleaning, security, catering when required .

Person specification

• People person with e xcellent verbal, written and presentation skills .

• Excellent time management .

• A bility to work effectively both independently and as part of a team .

• Ability to multi-task, e.g. managing tasks emails whilst working with the help desk team .

• Good working knowledge of the business and building is desirable .

• Knowledge file management, transcription, and other administrative procedures .

Bonus Tracks: Your Benefits

• Group Personal Pension Scheme

• Private Medical Insurance

• 25 paid days of annual leave

• Interest F ree Season Ticket Loan

• Holiday Purchase scheme

• Dental and Travel Insurance options

• Cycle to Work Scheme

• Salary Sacrifice Cars

• Subsidised Gym Membership

• Employee Discounts (Reward Gateway)