Junior Application Support Engineer - Fintech
Junior Application Support Engineer – Fintech
£18K-£25K
Quant Capital is urgently looking for an Application Support Engineer to join our high profile client.
Our client is a leading software provider to the front office wealth and asset management market with customers across the globe. Their product is completely tech driven and have been a long established brokerage and investment solutions provider.
Working as part of a friendly and knowledgeable Support team, the Application Support Engineer will be working on 1st/2nd level Support issues raised by the Incident Management team. This role offers the ability to move towards 3rd line and eventually to team lead role in a short space of time.
On a day to day basis the Support Engineer will:
- Respond to technical product incidents raised by customers.
- From the case management system, record the issue description collecting log files for troubleshooting.
- Agree a Priority level with the customer based on the incident description and SLA’s.
- Provide a resolution to the incident based on product knowledge by searching the technical knowledge base, or triaging / escalating with senior technical resources.
- Investigate new or existing incidents by replicating the issue in house and discussing with peers.
- Ensure customer incidents receive appropriate response and activity.
The Application Support Engineer must have:
- 6 months application support experience & upwards
- Basic SQL queries
- Ideally Windows Server
- Ideally Scripting (Bash, shell, Powershell, Perl)
This role allows rapid promotion to senior support and implementation roles as well as professional services. As a fintech company I am looking for Junior Analysts who like finance and technology, whose eventualy goal is to move up to team lead in short period of time.
The client has a range of interesting and diverse customers which will allow you to experience a host of financial services roles.
The team is varied in experience with a mature yet casual feel.
My client is based in Wolverhampton
Junior, Support, Team Lead, Application Support, Team Leader, SQL, RDBMS, software support, finance, investment, wealth management, asset management
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