Deputy Service Manager

Contract: Permanent, Full-time (37.5 hours per week)

Salary: £36,225 per annum

Closing Date: Monday 21st July 2025

Interviews will commence w/c 28th July 2025

Centrepoint is the UK’s leading youth homelessness charity and now the largest provider of Housing First for young people in England, is looking for Deputy Service Manager to join our Havering Team based in Heather Court.

We help vulnerable young people by giving them the practical and emotional support they need to find a job and live independently. Together with our partners, we support thousands of homeless young people each year.

We are looking for a passionate and experienced Deputy Service Manager to join our excellent Havering Team. In this role, you will support the Service Manager with the day-to-day management of our 15 bed semi-independent services. Your responsibilities will include supervising Support and Progression Workers, Night Workers, and Social Work Assistants. Assisting in enhancing young people's involvement through support work and casework. Focusing on the development of young people’s life skills to prepare them for independent living.

About you

• Effective communicator with natural ability to facilitate open and honest conversations.
• Able decision maker with a can do attitude.
• Respectful and empathetic, always considering the impact on our young people and staff team.
• Flexible, always adapting to changing needs.
• Engaging, committed to self-development by engaging with training and continuous learning.
• Proactive, always looking for creative ways of working.

As a Deputy Service Manager, you will be responsible for:

• Supporting and deputising for the Service Manager to ensure the smooth operation of the service.
• Ensuring contractual and legislative compliance to meet key performance indicators.
• Exceeding Ofsted’s national minimum standards and adhering to the legislative framework for 16/17-year-old young people.
• Providing line management through supervision of Support and Progression Workers, Night Workers, and Social Workers.
• Managing the quality and approval of information-related work.
• Ensuring compliance and Health & Safety standards are maintained within the service.
• Completing allocated reports in line with the London Borough of Havering contract.
• Managing the service rota, booking locums, and approving timesheets.
• Leading and managing the team in a psychologically informed manner.
• Performing additional tasks as directed by your line manager.
• Working on a rota with the 3 Support and Progression Workers, including weekends and bank holidays.

Why join Centrepoint?

In return for your efforts you’ll receive a competitive salary, excellent training and development, and a host of staff benefits including:

• 25 days of annual leave per year, rising by one day per year to a maximum of 27 days
• Healthcare cash plan (Cover the costs of a wide range of medical treatment including Dental, Optical, Complementary and Alternative therapies).
• Private Medical insurance
• Income protection
• Employer pension contributions of 5%
• Clear career progressions, linked to portfolio work, that enables movement up the pay scale
• Access to Cycle 2 Work loan scheme
• An interest-free travel loan

At Centrepoint we challenge the discrimination within society that contributes to youth homelessness, and we are just as committed to fairness and equality within Centrepoint itself. We are passionate about ensuring all of our colleagues are made to feel included in the work we do and that we value the rich diversity within the organization.

We are an equal opportunities employer and we welcome applications regardless of sex, gender, race, age, belief in any religion and none, gender identity, ethnic origin, class, sexuality, nationality, appearance, unrelated criminal activities, disability, responsibility for dependents, part time or shift workers, being HIV positive or living with AIDS, lived experience of homelessness or using young people’s services and any other matter which causes a person to be treated with injustice.

Centrepoint’s policy is to recruit, employ and promote people on the basis of their suitability for the work to be performed, and to this end, our aim is to ensure that all applicants, employees and volunteers receive equal treatment.

Don’t miss out on this fantastic opportunity to join our team as a Deputy Service Manager click ‘Apply’ now!