Operations Manager - Selfridges

HOW WILL YOU MAKE AN IMPACT?

Reporting directly to the Boutique Director, the Operations Manager is responsible for the seamless and efficient daily operation of the boutique, ensuring exceptional client experience and upholding the highest standards of luxury retail. This role involves the oversight of all stock (value and non-value), logistics, and resources, as well as the leadership and development of a team of Stock Administrators. The Operations Manager ensures strict compliance with company policies and procedures, proactively identifies opportunities for process improvement, and optimizes resources to enhance both Front and Back of House operations.

WHAT WILL BE YOUR MISSION?

Stock & Inventory Management:

• Leads, mentors, and develops a team of Stock Administrators, fostering a culture of precision, accountability, and continuous improvement.
• Oversees all aspects of stock movement, ensuring meticulous attention to detail regarding reception, dispatch, quality control, and inventory status.
• Manages the planning and execution of mid-year/annual stock counts, cycle counts, and ad-hoc audits, maintaining inventory accuracy and minimizing discrepancies.
• Champions continuous improvement initiatives related to stock management and operational efficiency, leveraging best practices and innovative solutions.
• Manages and controls all non-value orders and ensures the impeccable organization and efficiency of the stockroom.

Compliance, Audit, and Security Stewardship:

• Ensures comprehensive understanding and adherence to company Policies and Procedures across all teams, facilitating training programs to achieve operational excellence and audit readiness.
• Conducts regular audits of client reservations, consignments, deposits, and discounts, ensuring accuracy and compliance with financial controls.
• Oversees stock ticketing and organization, maintaining a high level of precision and attention to detail.
• Collaborates with the Department Store and Richemont stakeholders to maintain a safe and secure environment for clients and staff, adhering to all Health & Safety regulations.
• Manages and monitors security processes and protocols, ensuring the protection of assets and the safety of personnel.

Transaction Oversight & E-Commerce Support:

• Verifies the accuracy and validity of all invoices, ensuring timely and accurate payment processing.
• Resolves payment-related issues, liaising with the financial back office as needed to ensure seamless transactions.
• Investigates discrepancies between internal reports and those from partner retailers, such as Selfridges, ensuring data integrity and reconciliation.
• Collaborates with the Head Office E-commerce team to support online sales, returns, and stock file accuracy, providing exceptional client service and support.

Strategic Operations & Resource Management:

• Supports the Boutique Director in the development and implementation of overall operational strategies and action plans.
• Manages staff rotas on a daily and monthly basis, optimizing resource allocation to meet business needs and client demand.
• Contributes to a positive, collaborative, and productive boutique environment, fostering teamwork and a shared commitment to excellence.
• Assumes responsibility for opening and closing the boutique in the absence of the Boutique Director, ensuring smooth and secure operations.
• Conducts regular inspections of the boutique (BOH & FOH) to ensure it is maintained in pristine condition, coordinating with cleaning, maintenance, and facilities departments as needed.

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven ability to lead, motivate, and develop a high-performing team.
• Extensive experience in managing stock and optimizing operational processes within a luxury retail environment.
• Exceptional analytical and problem-solving skills, with the ability to identify and resolve complex issues.
• Proficiency in Microsoft Excel, SAP, and other stock and financial software and technologies.
• Strong understanding of financial principles and practices, with the ability to manage budgets and control costs.
• Demonstrated ability to plan, organize, and execute projects effectively, with a strategic mindset.
• Excellent verbal and written communication skills, with the ability to interact effectively with clients, colleagues, and stakeholders.
• Exceptional analytical and problem-solving skills, with keen attention to detail.
• Highly organized and detail-oriented, with the ability to manage multiple priorities and meet deadlines.
• Fluent in English (additional languages are a plus)

WHAT DO WE OFFER?

At Cartier, we are proud to employ talents from diverse backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

WHO ARE WE?

As a place where singularity thrives together, we value the uniqueness of our people, and we see the results of what we do because we are on the journey together. We recognize the richness diversity brings and we embrace a workplace where those differences can be leveraged.

We offer exciting opportunities to gain experience professionally and personally in a supportive environment which in turn inspires the Cartier creations that become icons in the world of luxury.

We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.

Quite simply, Cartier is a place like no other. Welcome to our Maison!

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager