Head of VIP Engagement
- Set the direction for VIP Engagement, ensuring the team focuses on revenue growth, retention, and product adoption.
- Monitor and increase the lifetime revenue of top-tier VIPs through cross-sell/upsell initiatives, improving retention and ensuring long-term loyalty.
- Direct oversight of VIP Account Managers, setting targets, monitoring performance, and ensuring the team operates with a high level of precision and personalized service.
- Lead initiatives such as the VIP referral program, VIP-only product releases, and elite engagement events. Deliver a tailored product and service portfolio for VIPs.
- Regularly analyze VIP user behavior to make data-backed adjustments to engagement strategies.
- Provide regular reports on progress against KPIs, including revenue growth, retention and churn rates, directly to the VP of Retention and other senior stakeholders.
- Proven track record in driving revenue growth through personalized engagement strategies in fintech or high-value customer segments.
- Experience in managing top-tier accounts, with the ability to navigate complex customer needs and drive results.
- Strong analytics skills to interpret data and adapt engagement strategies accordingly.
- Ability to lead high-impact projects and align customer engagement efforts with broader company objectives.
- Fluent written and oral English skills.
- Fluency in cryptocurrencies or other digital assets as they are core to our business.
- Community talks, certifications, and/or blog posts on your interests and research.
- Open-source project contributions of any kind, such as tools developed to solve specific problems you’ve had or fixing issues on existing projects.
- Annual bonus program based on individual, team and company performance.
- Home office stipend for a productive setup.
- Generous PTO, healthcare, and employee assistance programs.
- Engaging events and celebrations.
- Well-stocked office kitchen with a foodie culture.
Recommended Jobs
Project Manager
Exciting Opportunity for a Construction Project Manager – Lead a Prime Residential Project in the Westminster area in the West End of London Are you an experienced and dynamic Construction Project…
Solutions Engineering Team Leader
Solutions Engineering Team Leader A unique opportunity for a Solutions Engineering Team Lead to work within a software house based in London, to support with the technical aspects of pre-sales demons…
Middle Office Analyst
About VFX For businesses navigating the complexities of global payments and treasury management, finding fast, reliable solutions can be a challenge. VFX removes the barriers to seamless cross-b…
Town Planner
REF: NENREM Town Planner - Remotely Based - Competitive Penguin are delighted to be supporting a dynamic, award winning and forward-thinking planning consultancy based in London, who are lookin…
C++ Developer (Windows) - Risk Management
C++ Developer (Windows) – Risk Management up to £50K + 10% Bonus Quant Capital is urgently looking for a C++ developer to join our high profile client. My client is a well known financ…
Psychosexual & Couples Therapist Job (In-Person, London)
Psychosexual & Couples Therapist Associate Job (In-Person, London) | Part-Time | Freelance Join a respected, values-driven private therapy practice in the heart of London. At Leone Centre ,…
SENDCo
SENDCo – Hounslow | September Start | Immediate Interview Available Are you a passionate and experienced SENDCo looking for your next challenge? We are seeking a Special Educational Needs Coordi…
Korean:Interpreter China
LANGUAGE : Korean VRI Interpreter As a remote interpreter, you play a significant role in facilitating communication between KOREAN and English speakers. The interpreter needs to be able to proc…
Regulatory Business Analyst
This temporary role as an Interim Regulatory Business Analyst in the oil and gas industry involves supporting regulatory compliance projects with a strong focus on technology. The position, based in …
Future Opportunities - Engineering
About us Machine Medicine Technologies is facilitating the next generation of neurotherapeutics by building software for the intelligent, personalised optimisation of neuromodulation and other preci…