Senior Associate -CRM

Job Description

We're hiring on behalf of a leading banking client for a CRM Support Specialist to join their London-based team. This is a fantastic opportunity for someone with strong Salesforce experience and a passion for user support, training, and CRM optimisation.

Key Responsibilities

• Act as first-line support for all primary CRM users
• Deliver training and support for new functionality rollouts
• Manage CRM admin tasks including user setup, access rights, and reporting
• Assist in developing and maintaining CRM user guides and training materials
• Support CRM change initiatives and stakeholder communications
• Coordinate User Acceptance
• Testing (UAT) and Post Implementation Verification (PIV)
• Maintain CRM policies and procedures documentation
• Engage with Salesforce Champion Communities
• Support CRM audits and access reviews

Skills & Experience Required

• Experience in CRM support, ideally with Salesforce
• Strong communication and training delivery skills
• Familiarity with user access management and reporting
• Experience coordinating UAT and writing documentation
• Background in financial services or banking is highly desirable
• Proactive, detail-oriented, and collaborative approach

What's on Offer

• Opportunity to work with a prestigious banking client
• Hybrid working model with flexibility
• Collaborative and supportive team environment
• Chance to influence CRM strategy and user engagement

Location: London

Salary: Daily Rate

Job Type: 12 months contract

Working Pattern: Hybrid

London, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations 2003. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request. commitments under the UK Data Protection Act, EU-U.S. Privacy Shield or the Swiss-U.S. Privacy Shield.