Front Office Supervisor

Job Description

Front Office Supervisor

Duties and responsibilities related to the Room Attendant role

• Supervise daily reception operations, perform Duty Manager shifts, ensure smooth handovers, and resolve IT/equipment issues.

• Conduct one-to-one meetings, coach staff on performance, hospitality skills, and procedures, provide on-the-job training, and support recruitment.

• Ensure proper use of systems, Pay Master accountability, credit limit adherence, secure cash/credit card handling, and accurate billing.

• Anticipate guest needs, manage requests courteously, ensure timely delivery of messages, and share hotel/local area knowledge to enhance guest experience.

• Be knowledgeable about hotel facilities, services, promotions, Hyatt Loyalty Programme, and maximize opportunities for upselling and enrolments.

• Assist with rota, payroll, holiday allocation, maintain positive communication with other departments, and support reception manager with reports.

• Operate front office systems, handle planned/unplanned downtime, manage switchboard operations, and follow all company procedures.

• Check floats, follow strict transaction policies, and immediately report discrepancies to management.

About you

You are a reliable, detail-focused professional passionate about maintaining high cleanliness and guest satisfaction standards. You work efficiently alone or in a team, manage time well, and pay attention to important details. Previous hotel or hospitality cleaning experience with knowledge of hygiene and guest service is preferred.

Just some of the benefits you will enjoy as a Front Office Supervisor

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• Free meals on duty

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Uniform provided and laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

About Hyatt Place London Heathrow Airport

Hyatt Place combines style, innovation and 24/7 conveniences to create an easy to navigate experience for today’s traveller. Featuring 341 bedrooms and 10 meeting spaces, the hotel is located a short distance from Heathrow Airport and offers excellent transport links to central London.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Front Office Supervisor role and start your journey with Hyatt Hotels!