Engagement Associate

About Us

At Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.

You are joining an early stage scale up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Klarna, Spotify, Slack, and top tier consulting and law firms with infinite room to grow professionally.

The Role

We are looking for a proactive, thoughtful Engagement Associate to support our Customer Success team in helping the world’s top law firms and corporates adopt and scale Legora.

This is a hands-on role for someone early in their career who cares deeply about delivering excellent experiences and outcomes for clients.

You may have worked inside a law firm (for example as a paralegal or legal assistant) or in a customer-facing SaaS role, either way, you’ll be excited to learn how modern legal teams are transforming the way they work using next-generation AI.

You will manage your own book of smaller client accounts, and you’ll also collaborate closely with senior Customer Success Managers on large enterprise relationships, supporting onboarding, problem-solving, playbook development, and ongoing client success initiatives.

This role is ideal for someone who wants to build a career in Customer Success while developing deep exposure to leading global law firms and high growth SaaS.

What You Will Be Doing:

You will help ensure that clients are supported, successful, and consistently finding value in Legora.

Specifically, you will: Own and manage your own set of client accounts, developing strong relationships and ensuring high levels of adoption and satisfaction.

Support senior Customer Success Managers on large enterprise clients, assisting in onboarding, training, and ongoing support.

Help diagnose client issues, uncover root causes, and propose structured solutions. Contribute to building internal and client-facing playbooks that drive consistent delivery and adoption practices.

Run regular check-ins, product enablement sessions, and success reviews with your clients.

Monitor usage trends and customer health signals, raising risks and opportunities proactively. Be a trusted point of contact, ensuring clients feel supported and successful throughout their journey.

Who You Are

• You care about delivering quality and building strong client relationships.
• You are organised, proactive, curious, and comfortable collaborating with highly professional stakeholders.
• We’re looking for someone with: 1–2 years of professional experience in either: A law firm or legal environment (e.g., paralegal, legal assistant, knowledge team), or A customer-facing role in a SaaS or technology company.
• Demonstrated examples of going above and beyond to deliver high-quality work or service outcomes.
• Strong communication skills - confident presenting, explaining, and supporting clients.
• High attention to detail and strong organisation skills. The ability to manage multiple priorities and follow through reliably.
• A growth mindset, excited to learn, iterate, and improve.
• A collaborative approach, you work well with others and enjoy solving problems together. Comfort working in a fast paced, evolving environment.
• Someone who enjoys being in the office 5 days a week. Collaborative work is core to how we operate.

What's In It For You

• At Legora, you will have the opportunity to learn from seasoned Customer Success, Commercial and leaders while working closely with some of the world’s leading law firms and corporates.
• You’ll be part of a fast scaling, entrepreneurial team where your contributions will be visible and meaningful from day one.
• The opportunity for rapid growth and increased responsibility
• A competitive salary
• High upside equity program
• A chance to help shape how we scale Customer Success globally