Client Services Senior Associate

Client Services Senior Associate

As a Client Service Senior Associate, you'll be the primary advocate for our clients' success, working closely with Client Success, Client Onboarding, Application Support and Business Development to deliver solutions that exceed expectations.

What makes this opportunity special:

• Direct exposure to tier-1 financial institutions globally
• Comprehensive training in securities finance and fintech innovation
• Collaborative culture with autonomy to drive results

Duties & Responsibilities

Drive Client Success

• Resolve complex collateral eligibility queries and service requests via our ticketing system and phone support, consistently meeting SLA commitments
• Monitor global support queues ensuring seamless coverage across time zones
• Escalate strategically while taking ownership of resolution paths
• Build Technical Expertise
• Master Pirum's Collateral product suite, becoming the go-to expert for configuration and optimization
• Collaborate with technical teams to resolve sophisticated client challenges
• Involvement in testing initiatives for new functionality and upgrades
• Contribute to incident analysis and prevention strategies
• Optimize data reconciliation processes to maintain exceptional quality standards
• Expand Business Impact
• Develop deep knowledge of securities finance collateral lifecycle through exposure to diverse market participants
• Host regular client consultation sessions and attend strategic meetings (virtual and in-person)
• Create internal training materials and knowledge base content

Skills, Knowledge & Attributes

Essential Experience

• Client-focused background: Proven track record in client-facing roles within financial services or fintech
• Securities finance knowledge: Understanding of lending, borrowing, and settlement processes with a focus on collateral management
• Technical aptitude: Advanced Excel skills plus ability to master proprietary configuration tools
• Communication excellence: Ability to explain complex concepts clearly to diverse stakeholders
• Personal Qualities
  • Results-driven: Track record of managing competing priorities while meeting strict deadlines
  • Adaptable problem-solver: Thrives in ambiguous situations and finds creative solutions
  • Collaborative leader: Builds relationships across teams while working independently when needed
  • Continuous learner: Passionate about fintech innovation and eager to develop securities finance expertise
  Bonus Points
  • Prior experience with Pirum products or similar fintech platforms
  • Background in collateral management, operations, middle office, or trade support
  • Interest in pursuing securities finance career progression

About us

Established in 2000, Pirum is a dynamic Fintech that provides a comprehensive set of SaaS based automation solutions facilitating pre-/post-trade processing, regulatory reporting and collateral management for the global securities finance industry. Pirum’s client base includes most of the top-tier financial institutions worldwide and the business is as recognised for its innovative solutions as it is for providing best-in-class customer service.

Headquartered in London, and with offices also in New York, Pirum is currently co-owned by two PE firms – Bowmark Capital (since 2019) and Hg Capital (since 2021/22). Under Bowmark’s and Hg’s ownership, Pirum has pursued an ambitious agenda of organic growth, with the investors’ financial services technology credentials and international footprints enabling Pirum to continue its global expansion and investment in additional innovations.

Pirum offers the opportunity to work inside a growing, collaborative and entrepreneurial company. Our skilled professionals act with integrity and deliver to the highest standards. We operate as a meritocracy where good work is recognised and rewarded, and a healthy work-life balance is supported. We are committed to sustainability initiatives and the promotion and pursuit of a diversity and inclusion.

Equal Opportunities Statement

Pirum is an Equal Opportunities employer. We see diversity as integral to our success as a company and are committed to providing an inclusive, mutually respectful workplace that is free of discrimination and harassment.

We believe in recognising our people based on merit and ability alone and do not discriminate, or tolerate discrimination, whether on the basis of race (including colour, nationality, ethnic or national origins), sex, sexual orientation, age, disability, gender reassignment, marriage and civil partnership status, pregnancy/maternity, religion or belief.

We uphold this policy in all aspects of employment, including recruitment, promotion, transfer, training, benefits and compensation.

Candidate Privacy Notice

We are committed to protecting the privacy and security of your personal information. Please read our Candidate Privacy Notice (available on our website) before applying for any role with us. There, we explain how and why we collect your personal data, including how it is processed and shared as part of our recruitment process.

Agencies

To protect the interests of all parties, Pirum will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Pirum, including unsolicited resumes sent to a Pirum mailing address, fax machine or email address, or directly to Pirum employees, will be considered Pirum property. Pirum will not pay a fee for any placement resulting from the receipt of an unsolicited resume.

*Employee Referral Program terms and conditions apply