Resource Manager - London

Job Description:

How&How are seeking a full-time Resource Manager to join our London team. You will be an innate organisational force with the ability to find solutions to every scheduling situation. This pivotal role is the glue between the New Partnerships team, Client Services and the rest of the studio.

You will own all aspects of resource allocation, team utilisation, freelance casting and forward-planning — ensuring accuracy, financial awareness, and clear communication at all times.

Topline: we need a warm, well-rounded, team-player to look after and nurture the London studio. You’ll have eyes and ears everywhere, razor-sharp communication and organisational skills and be a dab hand at problem-solving.

Your Responsibilities:

Resource Management & Scheduling

• Own resource allocation and scheduling projects to ensure the smooth running of the studio
• Work with the Senior Leadership Team to assemble world-class project teams who have the correct skills for each brief
• Coordinate with the New Business Director on new projects and schedule those for launch
• Lead resource meetings with the Client Services team, collating all information and making a plan for the months ahead
• Analyse resource schedule and identify potential bottlenecks, finding solutions before they arise
• Ensure the team is fully utilised by actively monitoring availability and identifying gaps early.
• Maintain and continually update a robust pipeline of meaningful downtime tasks (e.g., case studies, reels, internal brand work).
• Proactively escalate any capacity risks or lack of planned work in team planning or marketing meetings.
• Own the forward-planning of internal deliverables, ensuring timelines, oversight, and team workload are aligned.
  
  Financial Awareness
• Ensure all resourcing decisions are made with a financial lens — including billability, margin, rate negotiations and casting efficiency.
• Take ownership of the accuracy of all data in our resource management system, including billability, availability and utilisation.
• Work with our Client Services Director to analyse project profitability and suggest improvements for future projects/processes
  
  Process, Communication & Organisation
• Chair structured, efficient resource meetings with agendas, shared trackers, clear decision-making and follow-up notes.
• Communicate resourcing decisions to the team proactively and promptly, ensuring no gaps or misunderstandings
• Keep all scheduling documentation—resource management system, trackers, team calendars—accurate and up to date, with a strong attention to detail.
• Champion the use of technology and AI tools to drive efficiency across the studio—streamlining processes, improving workflows, and removing operational friction.
  
  Operational Support
• Manage freelance requirements and communication, including: suggesting suitable candidates for projects, checking availability, discussing/negotiating rates, confirming bookings and sharing NDAs/contracts.
• Keep the freelancer database fully updated with accurate skillsets, specialisms and rates — ensuring financial efficiency in all casting decisions.
• Be responsible for the permanent hiring process from managing job adverts to triaging applications
• Manage and approve the global team annual leave schedule
• Collaborate with the Creative Director and Head of Copy to maintain clear visibility of the permanent and freelance team’s skills, strengths, specialisms and utilisation trends.

Your skills:

• 3+ years of hands-on experience in a resource management role

• Razor-sharp problem-solving skills

• Agile and quick to respond to changing priorities

• Efficient & incredibly organised

• Excellent communicator

• Exceptional attention to detail, especially in scheduling tools, utilisation data and financial implications

• Strong financial awareness — including understanding of billability, margin and the cost impact of resourcing decisions

• Confident forward-planner able to anticipate risks

• Keen willingness to learn new software and systems

• Team player that’ll fit into our design-driven, collaborative team

• Articulate & confident in chairing meetings

• Calm & collected voice of reason in stressful situations

Your Vibe:

• Curious about brands and the positive impact they can have on the world

• Ambitious self-starter who can thrive in ambiguity

• Can-do positivity and optimistic attitude :)

The Perks:

• Salary £42,000 - £47,000 (DOE) — with Bonus Opportunities

• We operate a profit share scheme with everyone in the agency, because we believe everyone should share in the success of the entire team

• We publish all our salary tiers internally and the same job roles are paid exactly the same. Because we think that's fair

• We contribute 3% of qualifying earnings to anyone who wants to engage in our pension scheme

• 39 Day Holiday allocation — 28 days holiday + 8 bank holidays + Christmas shutdown

• We work from our bright and airy Shoreditch studio, with 2 days WFH per week

• Early finish Fridays

• Impact Days—as part of our B-Corp initiative, we give you an extra 2 days a year to make an impact and volunteer in a way that means something to you

• 2-week work-from-anywhere opportunities (time zone dependent)

• Sabbatical policy of up to 3 months after you've been with us for 2 years

• Monthly 1-2-1s, 3-month check-ins and 6-month reviews with your line manager to give honest feedback, celebrate wins, and make sure your efforts are recognised. Good work leads to good things, so if you’re doing a great job, you’ll see that reflected in your salary and opportunities to grow

• £1,000/year skills & training allowance

• Cross-skill training, giving you the ability to improve on overall performance

• We operate a Cycle to Work scheme, so you can spread the cost of a new bike, tax-free, through salary sacrifice

• We offer free breakfast, snacks and drinks in our beautiful kitchens

• We host regular studio learning lunches, head out to talks together, and every other Thursday we wrap up early to hold courses (accompanied by pizza & drinks) in the studio

• We also cover tickets to events like It’s Nice That’s ‘Nicer Tuesdays’, or industry talks and design conferences

• Twice a year, we get our whole global team together in one place for epic Summer and Winter parties

• Visa Sponsorship—we can help sponsor your Visa in the UK! Currently working on doing the same in the U.S.

• We’re B-Corp Certified, which means our agency meets the highest standards of verified social and environmental performance, public transparency and legal accountability

• Zero ego: we believe the best work happens in collaboration. So we purposely only hire open-minded, brilliant team players

• Maternity and Paternity packages 🐣
  • Maternity

    • 90% of your average weekly earnings (before tax) for the first 6 weeks

    • 80% for the next 20 weeks (a total of 6 months)

    • Statutory after that up to 33 weeks

  • Paternity

    • 100% of your weekly earnings (before tax) for 4 weeks

• Fun fact! We had a great Q4 in 2024 so we raised everyone's salaries across the entire studio by 5% in 2025—because we believe we should all share our hard work

About How&How:

We’re How&How, and we’re on a mission to liberate ideas the world deserves.

How&How are a talent-driven, branding agency with offices in London and LA. Since 2020, we’ve been growing a team of the world’s best thinkers, sharpest creatives and most curious minds in a collaborative, ego-free culture that nurtures creative ambition and promotes growth.

Proudly B-Corp, we're an equal opportunity employer committed to diversity and inclusion. We don’t discriminate on the basis of race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, or any other legally protected status.

As such, we’re looking for the right person—not the job description. If that’s you, we’d love to hear from you. You may be just who we’re looking for :)

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What you can expect:

At How&How, we take pride in a hiring process that ensures we bring in the best talent, while creating an experience that's clear, fair and transparent.

Here’s what you can expect after applying:

1. Submit your application
   We begin by reviewing your application. If your experience aligns with what we’re looking for, we’ll get in touch to arrange an interview.

2. Interview with our team
   If selected, you’ll have an initial chat with one of our team members to discuss your skills, background, portfolio and how you could contribute to our team.

3. Online assessment via TestGorilla
   Next, you'll be asked to complete an online assessment through TestGorilla. This helps us understand your problem-solving abilities and how you approach challenges—no pressure, just a chance for us to see how you think.

4. Final Interview with our founders
   If you do well in the assessment, we’ll invite you to a final interview with our founders, Cat and Rog. This is a relaxed, insightful conversation where we get to know you better and discuss how you'd fit into our growing team.

We’re excited to meet new, passionate individuals who are ready to collaborate and make a real impact. If that’s you, don’t hesitate.