2nd Line IT Support Engineer

Robert Half Technology are assisting a School Trust to recruit a 2nd Line IT Support Engineer on a contract basis. 6-month contract. ASAP start - Surrey based, on-site. Interviews next week.

Role

• The 2nd Line IT Support Engineer will provide technical support to users across school sites in Surrey, resolving escalated IT issues efficiently.

• Provide helpdesk-based support and troubleshoot a range of hardware, software and Windows-related issues.

• Manage and maintain user accounts and permissions within Active Directory.

• Diagnose and resolve issues relating to desktops, laptops, printers and other IT hardware.

• Troubleshoot software, connectivity and general IT infrastructure issues.

• Escalate more complex technical issues where necessary and work with other technical teams to achieve resolution.

• Deliver excellent customer service to teaching staff and other school employees.

• Manage competing priorities, maintain accurate support records and work independently.

• Help maintain reliable IT systems and minimise disruption to teaching and day-to-day school operations.

Profile

• The 2nd Line IT Support Engineer will have previous experience in a 2nd Line IT Support or IT Support Engineer role.

• Strong troubleshooting skills across Windows-based systems and environments.

• Experience with Active Directory, user account administration and permissions.

• Experience diagnosing and resolving printer, desktop, laptop and general hardware issues.

• Excellent problem-solving skills, with the ability to diagnose technical issues and determine appropriate resolutions.

• Strong communication and customer service skills, with the ability to support non-technical users professionally.

• Previous experience within a school, education or multi-site environment would be highly advantageous.

• Must be comfortable working on-site in Surrey.

• Available to start ASAP, with interviews scheduled for next week.

Company

• School Trust operating within the education sector.

• Surrey-based role.

• On-site working, Monday to Friday.

• Initial six-month contract, with an ASAP start.

• Mileage paid for travel between school sites.

Salary & Benefits

The salary range/rates of pay is dependent upon your experience, qualifications or training.

Recruitment process: Interviews are planned for next week, with the client looking to appoint as soon as possible. Appropriate DBS clearance and references will be required in line with the School Trust's safer recruitment procedures.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.