Channel Professional (1 Braham Street, London, United Kingdom)

Channel Professional (1 Braham Street, London, United Kingdom)

Closing Date: 03/09/2025

Location: London, Birmingham, Bristol, Manchester, Glasgow or Belfast

Why this job matters

Our newly formed S&C Business team supports UK businesses with 1 to 249 employees, from sole traders to small contact centre. As market leaders for small and medium-sized businesses, we have a great opportunity to enhance our services and drive growth.

You'll play a key role in launching new products, propositions, and price changes, ensuring they fit seamlessly within the Sales organisation. Your focus will be on optimising sales processes and customer experience, while providing our Sales teams with the tools and governance needed for effective performance.

If you're ready to help us achieve growth and improve both colleague and customer experiences, we want to hear from you!

What you’ll be doing

• Ensure new products and changes meet all quality gates before being introduced to sales channels.

• Ensure adherence to relevant processes and collaborate with stakeholders across S&C for alignment on process and design principles.

• Define and maintain the standard for excellence across channels, with a focus on continuous improvement.

• Assist with the sign-off of new propositions and requirements into the CX/SX team to support S&C sales channels.

• Work closely with the S&C change board to understand upcoming changes, ensuring channel capacity and proper sequencing for deployment.

• Provide expert support across the SX/CX area, ensuring sales are well-represented for all new and updated products.

• Keep senior leaders informed on progress, risks, and issues related to Sales changes.

The skills you’ll need

• Data Analytics: Proficient in using complex data to identify trends and drive process improvements. Strong Excel skills required for efficient analysis.

• Agility: Skilled in agile methodologies and test-and-learn approaches to contribute effectively as a subject matter expert.

• Project Management: Proven ability to manage cross-functional projects and deliver on objectives efficiently.

• Stakeholder Management: Strong ability to influence and lead stakeholders at all levels.

• Sales Expertise: Deep understanding of Sales requirements across business units, building rapport as a trusted advisor.

Here are some of the great benefits we offer

• 10% on target bonus
• BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
• From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
• Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
• 25 days annual leave (not including bank holidays), increasing with service
• 24/7 private virtual GP appointments for UK colleagues
• 2 weeks carer’s leave
• World-class training and development opportunities
• Option to join BT Shares Saving schemes

Our working model

Hybrid policy: Three in the office, two remote.

The skills you’ll need

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.