Dispatch & Warehouse Assistant

Dispatch & Warehouse Assistant

Based onsite - Islington, London 

3-month Fixed Term Contract

About ZAVA

We're on a mission to provide our patients with healthcare that is accessible and dependable at a fraction of today's cost.

Our team of Doctors, Engineers, Customer Support Advisors, Marketers, Product Managers, UX Designers, Pharmacists, and Commercial & Operations Specialists work collaboratively, to develop and maintain a digital healthcare platform that provides our patients with healthcare that suits their needs & schedules.

The pandemic changed our lives, requiring us to find flexible, remote and innovative healthcare solutions to meet our needs during challenging and changeable periods. Many of our patients turned to telemedicine as a convenient solution to getting their healthcare online from the comfort of their homes. Through delivering a safe and efficient digital healthcare service, we've provided over 11 million consultations across the UK, Germany, France, and Ireland, enabling millions of people with essential access to healthcare when they need it most.

It's our motivation to continue fulfilling their needs and to expand further to meet the needs of others, ensuring we're always there with the latest tech, treatments and advice. Because we're doing more than providing healthcare, we're enabling & empowering people by making healthcare work for them.

We’re here because we care about healthcare and we plan to be the largest digital primary healthcare platform for people across Europe.

The role

The digital healthcare market is a very exciting and competitive space that has seen considerable growth over the last few years.

This role will involve working on the daily dispatch of medications and test kits to our patients from our non-patient-facing pharmacy and warehouse based in London. The successful candidate will also be assisting our pharmacy team with tasks around the office. 

This is a great opportunity to work alongside our team building out the best service offering for our patients.

Key Accountabilities:

• You will join our existing team to facilitate the dispatch of medications to our patients. This involves handling sensitive patient data and you must be conscious of protecting this sensitive data at all times.
• You will assist our in-house pharmacy team in handling deliveries of bulk stock, ensuring all stock and sundries are brought into the warehouse and organised. This includes lifting and placing trays of ice packs (approx. 20kg) into freezers. You must be physically capable of safely lifting this stock. Manual handling training will be provided.
• You will further assist the pharmacy team where needed. This includes tasks such as prepping non-prescription items to be placed in our deliveries and making up boxes.
• You will assist the facilities manager with any manual handling tasks around the office e.g. moving, building and breaking down of furniture.
• You will further assist the pharmacy manager where needed with daily tasks around the office, such as sorting post and putting away groceries.
• As someone based in the office, you will be fully trained as a first aider and fire warden.

Technical Skills:

• Be physically capable of handling heavy items.
• You are diligent, show close attention to detail, and be familiar with working on high-volume repetitive tasks at scale.
• Have a good understanding of data protection.
• Be experienced with the use of a computer.
• Have a good standard of spoken and written English.

Personal Qualities:

• Have the ability to work accurately and efficiently, and have the confidence and communication skills to work with a team.
• You can use your initiative to step in and assist other teams where needed and can appropriately prioritise tasks in busy periods.
• You strive for and help others achieve high standards. You are instrumental in communicating, collaborating and interacting with other teams to ensure that the service provided to our patients is excellent.

Humble; you listen and take on feedback, and you are kind and caring to those around you.

Inquisitive; you question the status quo, dare to do things differently and explore the possibilities.

Resilient; you embrace change and face challenges.

Macher; you are innovative and rise above the rest to use your initiative to improve, develop and deliver.

Collaborative; you actively share ideas, and work together to drive goals as a team.

Benefits from the day you join:

🏖 33 days per annum pro-rata (inclusive of public and bank holidays) + birthday off

🧑‍⚕️ Free access to Wellness Cloud, advice, counselling, and corporate discounts

💙 20% off all ZAVA products & services for you and your friends and family

🏡 Remote, hybrid, and flexible working (role dependent)

💻 MacBook Pro (role dependent)

🌍 Flexible bank holidays - take the ones that matter the most to you.

Additional benefits following the probation period:

💰 £500 training budget per year

🧑‍⚕️Vitality Private Health Insurance + Vitality discounts inc headspace membership

🩺 Healthcare cash back plan through SimplyHealth

✈️ Company sabbatical after 2 years

🗺 Opportunity to work from overseas for 2 months each year (role dependent)

🤑 Cash vouchers after 3, 5, and 10 years of service

We are working hard to try and level the playing field wherever we can. We know from research that men are happy to apply for positions where they fit just 60% of the requirements, whereas women and underrepresented groups often will not apply unless they feel they are a super close match. If you don't think you meet all the requirements that you see above, we encourage you to apply and tell us what we can do to give you your best shot - if you want. We know that talent is everywhere, and as much as nice CVs are nice, they are often not a proxy for the best person for the job.