Transformation Lead - London, Greater London

Transformation Lead - London, Greater LondonEveryone is welcome at M&S. No exceptions. It’s your background, abilities and differences that make you, uniquely you. And when you’re part of M&S, that individuality has the potential to make waves.

Summary

Summary

The Transformation Lead is responsible for designing and implementing the end-to-end transformation of the Digital & Technology function focussed on cost optimisation, operational efficiency and technology modernisation. Working closely with the CDTO, leadership and business partners, this role will drive the overall programme that simplifies our operating model, improve efficiency, simplify our estate and accelerate adoption of modern engineering and AI capabilities.

Acting as the central integrator across strategy, people, process and technology, the Transformation Lead ensures the programme has clear direction, disciplined governance, and measurable progress. The role will partner closely with senior leaders, delivery teams, and functional experts to embed new structures, capabilities, and behaviours, ultimately enabling D&T to operate with greater agility, transparency, and value creation.

All the details

What’s in it for you?

Being a part of M&S is exactly that – playing your part to bring the magic of M&S to our customers every day. We’re an inclusive, dynamic, exciting, and ever evolving business built on doing the right thing and bringing outstanding quality, value, service to every customer, whenever, wherever and however they want to shop with us.

Here are some of the benefits we offer that make working for M&S just that little bit more special…

• After completing your probationary period, you’ll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Competitive holiday entitlement with the potential to buy extra holiday days!
• Discretionary bonus schemes awarded based on how you achieve your personal objectives and our performance as a business.
• A generous Defined Contribution Pension Scheme and Life Assurance.
• A dedicated welcome to our teams with a tailored induction and a wide range of training programmes to develop your skills.
• Amazing perks and discounts via our M&S Choices portal to maximise your financial and personal wellbeing.
• Industry-leading parental, adoption and neonatal policies, providing support and flexibility for your family.
• Access to a fantastic range of wellbeing support for all colleagues including access to our 24/7 Virtual GP and PAM Assist to support you and your family.
• A charity volunteer day to support a charity or cause you're passionate about through a dedicated day away from work.

What you’ll do

• Lead the mobilisation and execution of the Digital & Technology transformation programme, ensuring alignment to strategic objectives and the approved case.
• Coordinate all programme workstreams, ensuring each is effectively mobilised, resourced, and delivering against scope, timelines, and encouraged outcomes.
• Partner with Finance to lead the delivery of outcomes, ensuring benefits (financial and non‑financial) are clearly defined, supervised, and realised.
• Lead the implementation and adoption of new interpersonal structures, role definitions, and capability frameworks that align with the future D&T operating model.
• Partner with Change, Comms & Coaching to develop a comprehensive change and communications plan to ensure awareness, adoption, and behavioural change across the D&T organisation and wider business.

Who you are

• Experienced program management lead with a strong technology retail background
• Expert interpersonal skills with the ability to influence and lead partners up to and including Board / ExCo.
• Ability to lead large, sophisticated programs with cross functional interdependencies, remaining calm under pressure and driving forward delivery and execution
• Driven and motivated individual who loves to work at pace, can embrace an agile approach and is experienced with working alongside a diverse group of partners at multiple levels across the organisation
• Strong communication skills, leading and developing a team to be outstanding business improvement professionals

Everyone’s welcome

We are ambitious about the future of retail. We’re redefining, innovating and leading the industry into a more conscientious, inspiring digital era. We’re redefining how we work together and offering our most exciting opportunities yet. Marks & Spencer strives to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make change happen.

We are committed to building diverse and representative teams, where everyone can bring their whole selves to work and be at their best. We support each other and work together to win together.

If you feel you'd benefit from any support or reasonable adjustments during any stage of the recruitment process, please don’t hesitate to let us know when completing your application. This information will be picked up by our team, so we can try and put steps in place to help you be at your best through this process.

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