Senior Partnership Manager, Partnership Engagement

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.


Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.

We’re now looking for a dynamic Senior Partnership Manager – Partner Engagement to join our team and elevate our partnerships function to best-in-class.

About the Role

Reporting into the VP of Partner Engagement and Strategic Accounts, this is a unique opportunity to define and deliver a strategic, scalable partner engagement programme that enhances the value of our partnerships globally.

You’ll be responsible for creating frameworks, toolkits, and communication strategies that ensure our regional teams are consistently aligned and empowered in their engagement efforts — from strategic planning to QBRs and proposal development. This role will act as a subject matter expert in Partnerships, collaborating across functions to optimise processes, drive growth, and deliver compelling propositions to partners.

Key Responsibilities

• Develop and implement a comprehensive partner engagement strategy aligned with Collinson’s wider business goals.
• Lead the creation of best-practice tools (e.g. QBR templates, proposal decks) and ensure adoption across global teams.
• Support the design and delivery of a new Partner Loyalty Programme in collaboration with internal loyalty experts.
• Drive business growth by optimising the commercial value of partner propositions by identifying opportunities for value-adds or monetisation.
• Collaborate with Inventory Strategy and Customer Experience teams to improve the partner and customer journey within our Airport Experiences network.
• Conduct competitor and market analysis with the Product team to refine propositions.
• Define and monitor performance metrics and provide strategic insight to senior leadership.
• Serve as a trusted advisor to partners and internal stakeholders, leveraging your industry knowledge to deliver value.
• Co-develop integrated marketing and communications plans to ensure clear and consistent messaging to partners.

What We’re Looking For

• Experience in a relevant industry: Airline, Hotel, Loyalty, Financial Services, Airports or similar.
• Proven ability to lead or influence cross-functional teams and global programmes.
• Strong commercial mindset with an operational edge.
• Skilled communicator and influencer at senior levels.
• High level of numeracy and analytical capability.
• A proactive, relationship-driven professional with a passion for market insights and customer-centric innovation.
• Experience building tools, processes, or programmes to scale partnership impact.
• Comfortable working in fast-paced, global, and matrixed environments.

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).

If you need any extra support throughout the interview process, then please email us at [email protected]