Operations Manager,

Operations Director – London

Salary:£80k + excellent benefits

We’re a multi award-winning contract catering company, powered by a passionate team of foodies who deliver exceptional dining experiences across a diverse range of clients every day. We’re now looking for an inspiring Operations Director , based in London , to join our leadership team and drive the next stage of our growth journey.

As Operations Director, you’ll lead and motivate a talented team of Operations & Account Managers across multiple London sites — ensuring we deliver exceptional food experiences, outstanding service, and strong financial results for every client.

This role is both strategic and hands-on — perfect for a people-focused leader who combines commercial acumen with a genuine passion for food and service excellence.

This new role will be working alongside the existing Operations Director forming a strong team to consistently deliver for our clients and develop the teams.

What you’ll do:

• Provide clear, visionary leadership that inspires teams to deliver sales, profit, and service excellence across all sites.
• Develop and implement strategies that drive growth, client satisfaction, and contract retention in the London region.
• Work closely with the Managing Director and Finance teams to deliver ambitious annual and quarterly budgets.
• Build and sustain a culture of empowerment, engagement, and continuous improvement, living and breathing our foodie values.
• Ensure compliance with all company, client, and legislative requirements — maintaining the highest standards in safety, quality, and service.
• Act as an ambassador for BM, building trusted partnerships with clients, suppliers, and your teams.

What you’ll bring:

• Proven experience managing multi-site operations with full P&L responsibility (£20m+).
• Strong background in contract catering or hospitality, leading teams of 500+ people.
• Excellent commercial and strategic insight, with the ability to spot opportunities and deliver measurable growth.
• Exceptional leadership, communication, and relationship-building skills.
• A true passion for food, service, and creating memorable experiences.

Why join us:

We believe in developing our people, celebrating success, and making work rewarding and enjoyable. When you join BM, you’ll enjoy:

• An annual day off for your birthday ?
• Monthly masterclasses with Michelin-starred chefs
• Fully funded development courses (Levels 2–7)
• Freedom Friday – a paid day off to volunteer for a cause you love
• Discounts and cashback at top retailers
• Free lunch every workday ?️
• Enhanced parental and fertility leave, plus grandparent leave
• 24/7 access to the Mental Health Charter App

If you’re a driven, values-led leader who thrives in a fast-paced, people-centred business — we’d love to hear from you.

Apply now and help us shape the future of food in London with BM.