Student Administrator
The Student Administrator is a School-based student facing which acts as a first point of contact for student and prospective student enquiries, ensuring accurate information is provided and that queries are resolved efficiently.The provides administrative support for a wide-range of student-facing services and student lifecycle processes within the School, such as extensions, extenuating circumstances, student events, student status letters and transcript requests. The post holder supports core administrative processes, maintains student records and contributes to a high-quality, responsive student experience.
Duties and responsibilities
Provide professional administrative support across student services, acting as a first point of contact for student and staff enquiries. Maintain accurate student records, support student lifecycle processes, including extensions and extenuating circumstances, and assist with course-related events, communications and activities. Work collaboratively with academic and professional services teams to resolve queries, escalate issues where necessary and ensure an efficient, supportive student experience. Maintain confidentiality, comply with data protection requirements and support the effective use of systems such as SITS and the VLE. Assist with financial administration where required, while promoting equality, diversity, inclusion and the University's values of We Care, We Learn and We Act.
Skills and experience
- Good administrative, organisational and time-management skills.
- Excellent written and verbal communication skills, with a customer-focused approach.
- Good IT skills, attention to detail and ability to work effectively as part of a team.
Location
Clerkenwell Campus
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