Senior VIP Hospitality Manager

About Legends Global

Legends Global is redefining excellence in sport, entertainment and live events. With unrivalled expertise and international reach, we provide end-to-end solutions – from venue development and event programming to revenue strategy and hospitality.

We take a 360-degree, data-driven approach across Partnerships, Hospitality, Merchandise and Attractions, working with leading clients to deliver outstanding experiences that resonate worldwide.

Our organisation is committed to fostering an inclusive and forward-thinking environment where diversity drives innovation and collaboration. Guided by our values of Align, Scale, Connect, Team and Win... we create a culture where everyone has the opportunity to thrive.

The Venue

Home to one of the world’s most iconic football clubs, Stamford Bridge is a global stage for elite sport and unforgettable fan experiences. Founded in 1905, Chelsea FC competes at the highest level of domestic and European football, supported by world‑class hospitality and non‑matchday events. At the heart of West London sporting life, Legends Global works in partnership with Chelsea FC as their official F&B provider to deliver excellence on and off the pitch.

About the Role

Lead the delivery of world-class VIP hospitality at Chelsea Football Club, creating unforgettable experiences across premium suites, lounges, restaurants, and events. As a key hospitality leader, you will drive operational excellence, uphold exceptional luxury service standards, and collaborate with stakeholders across the business to ensure Chelsea’s hospitality offering remains industry-leading, commercially successful, and best in class.

What we can offer

At Legends Global, hosting events is what we do best—and we want our people to experience it too. Enjoy discounted tickets to your favourite events and unleash your inner superfan.

Work hard, rest well: you’ll get 25 days of annual leave plus bank holidays.

We care about life outside work—our Life Assurance policy helps protect your loved ones while you focus on success.

Plan for the future with our 5% pension contribution , so your golden years are all about the bucket list.

HealthShield helps cover unexpected medical costs such as, dental, physio, and counselling expenses—for you and your children.

We’ve partnered with AXA Health to offer an Employee Assistance Programme supporting mental wellbeing.

See clearly and think big with our eye care vouchers and glasses contribution.

Go green and get fit with our Cycle to Work scheme.

And because great people know great people— refer a friend and get rewarded.

Gain extra peace of mind with a free will writing service through mylastwill.com , helping you protect what matters most.

Take the stress out of homeownership with free mortgage advice , providing expert guidance when you need it.

Make your commute easier and more affordable with our Northern Rail season ticket scheme , helping you save on travel throughout the year.

Key Responsibilities:

• Lead world-class hospitality operations across VIP suites, lounges, private dining and premium event spaces, ensuring seamless delivery on matchdays and non-matchdays.

• Inspire, develop and lead high-performing teams, driving recruitment, training, engagement and succession planning to deliver exceptional service standards.

• Create unforgettable guest experiences for VIPs, clients, sponsors and partners, building strong relationships and identifying opportunities to enhance retention and revenue.

• Drive commercial performance and operational excellence, supporting sales growth, cost control, stock management, financial administration and continuous innovation.

• Champion compliance, quality and continuous improvement, maintaining the highest standards of health & safety, food hygiene, presentation, reporting and cross-functional collaboration.
  

We are looking for someone with:

• Demonstrable senior hospitality leadership experience , with a track record of managing large-scale premium hospitality operations and high-performing teams.

• Exceptional organisational and communication skills , with the ability to build strong relationships, prioritise effectively and deliver under pressure.

• A passion for outstanding guest experiences , bringing a proactive, solutions-focused approach and unwavering attention to detail.

• Strong commercial awareness , with experience managing budgets, labour costs, stock control and operational performance.

• A solid understanding of compliance and operational best practice , including food hygiene, health & safety and licensing requirements, alongside strong IT skills and experience using Microsoft Office and EPOS systems.
  

Recruitment Process Outlined:

• 1st Stage- Intro Call with Talent Team

• 2nd Stage- Interview with CFC Hospitality Team

Any offer of employment will be subject to satisfactory pre‑employment checks. These may include verification of identity, proof of address, right to work, employment history, qualifications, and—where relevant to the role—a basic or enhanced DBS check. All checks will be carried out in line with data protection law and we will only request information that is necessary for the role.

Inclusive Workplace

At Legends Global , we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.

We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.

If you need reasonable adjustments at any stage of our recruitment process, please let us know in your application. We are dedicated to providing a fair and transparent assessment process and will do our utmost to accommodate your needs.

If you are interested in applying, we encourage you to submit your application as soon as possible to ensure it is considered. We will continue to review applications on a rolling basis and may close the advert before the closing date.