Outreach and Sustainment Officer
Location: East London
Contract: 3-Month Ongoing Contract
Hours: 36 Hours per Week (Flexible Working Pattern)
Rate: £24.12 per hour Umbrella
About the RoleWe are currently recruiting for an experienced Outreach and Sustainment Officer to join a dedicated Housing team in East London.
This is an excellent opportunity to make a real difference by supporting people who are sleeping rough or at risk of homelessness. You will provide proactive, trauma-informed outreach, helping vulnerable individuals access accommodation, essential services, and ongoing support to enable them to achieve and sustain independent living. Key Responsibilities
- Deliver proactive outreach to identify and engage people sleeping rough or at risk of rough sleeping.
- Carry out assessments of individuals' housing, support, and welfare needs.
- Provide practical advice, guidance, and signposting to housing, health, welfare, and specialist support services.
- Support individuals moving into temporary accommodation, supported housing, or independent living, helping them to settle and sustain their tenancy.
- Develop person-centred support plans focused on improving long-term outcomes.
- Work collaboratively with internal teams and external partner agencies to coordinate effective support.
- Conduct welfare and safety checks, ensuring risks are identified and managed appropriately.
- Maintain accurate case records and ensure all work complies with relevant policies and procedures.
- Experience working with people experiencing homelessness, rough sleeping, or complex needs.
- Knowledge of housing legislation, homelessness services, and safeguarding practices.
- Experience carrying out support needs and risk assessments.
- A trauma-informed, person-centred approach to supporting vulnerable individuals.
- Excellent communication and relationship-building skills.
- The ability to work independently while managing a varied caseload.
- Strong organisational skills and experience maintaining accurate case records.
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