Sales Assistant (m/f) - Full Time (40h) - London
- Make the customer the priority of the apartment to ensure optimal customer service ;
- Embody the Sezane spirit and style through impeccable presentation (grooming standards) ;
- Welcome your customers with generosity and empathy to offer them the best possible experience ;
- Consider the personality of your Customers to identify their desires ;
- Introduce the Brand and our different universes/products ;
- Be an ambassador for the Brand's omnichannel approach (apartment and web) ;
- Show curiosity and develop an in-depth knowledge of the Brand and products ;
- Be proactive in suggesting specific actions to make the customer experience memorable and unique ;
- Handle complaints and customer dissatisfaction to satisfy and retain our customers ;
- Know our CSR policy to respond to customers.
- Know the basic rules of Sezane merchandising ;
- Check product labeling on the floor ;
- Participate in merchandising implementation and ensure its follow-up ;
- Offer customers an exciting and inspiring shopping experience ;
- Monitor and maintain the commercial level of the point of sale ;
- Have a fashion culture to be able to make suggestions.
- Apply Sezane policies, standards, and procedures ;
- Process transactions and respect procedures related to operations ;
- Perform specific process treatments (returns, exchanges, reservations) ;
- Participate in defining the necessary staff to meet customer expectations ;
- Ensure proper inventory management.
- Be a team player, participate in all ancillary tasks ;
- Participate in creating a positive and harmonious environment to create group synergy ;
- Relay the brand's commitments.
- You have previous successful experience in ready-to-wear, hospitality, restaurants, sales, events... or not yet, but are driven by customer relations ?
- You have a sense of service, excellent presentation skills, and a strong sensitivity to fashion ;
- You have team spirit, the desire to share and develop your skills in an agile and galvanizing environment ;
- You don't like to be bored because you have boundless energy ?
Then wait no longer!
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