Senior Business Analyst

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Job reference 335727
Senior Business Analyst
Competitive salary plus car allowance, healthcare, 18% annual bonus potential, 25 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

Hybrid Working London Farringdon x3 days a week

Senior Business Analyst – Future ERP (Technology)

Farringdon, London – Hybrid (3 days on-site)

Royal Mail is delivering the biggest technology transformation in its history. Our Future ERP programme—spanning Finance, HR and Commercial—is replacing every major back‑office system and moving us to SAP S/4HANA and BRIM. The Commercial workstream is the largest and most complex, modernising how we price, bill, manage revenue, and bring products to market.

We’re now hiring a Senior Business Analyst to help shape this once‑in‑a‑generation change. You’ll lead analysis across multi‑workstream ERP initiatives, define high‑quality business and functional requirements, and act as the key bridge between business teams, Product Owners, and SAP solution experts.

This is a hands‑on role for someone who thrives in complex transformation, enjoys getting into the detail, and can influence senior stakeholders with confidence.

What You’ll Do

• Lead end‑to‑end business analysis for major SAP/ERP workstreams.

• Run workshops, map processes, define requirements, and ensure full traceability.

• Work closely with SAP S/4HANA and BRIM teams to shape best‑practice solutions.

• Assess change impacts and support business readiness, testing, and go‑live.

• Build strong relationships across Commercial, Technology, and supplier teams.

• Coach other BAs and help drive consistent, high‑quality delivery.

What You’ll Bring

• Experience delivering analysis on complex tech or ERP programmes.

• Strong skills in process mapping, requirements engineering, data analysis, and acceptance criteria.

• Confident facilitator with excellent documentation and stakeholder management skills.

• Experience in Agile and Waterfall environments.

• Hands‑on, proactive, and comfortable working across multiple workstreams.

• SAP, BRIM, or large‑scale ERP experience is highly desirable .

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
•  Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
•  Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be a face to face/virtual interview consisting of competency based and role specific questions.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you. 

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: . 23rd February 2026 Please note, this advert may close early if the appropriate number of applications has been reached.

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