Housing Access Officer (SO2)

Job Category : Housing

Location : Civic Centre, Enfield Council

Hours Per Week : 35.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:30
Salary: £19.95

The Emergency Accommodation Officer role is responsible for negotiating and procuring Nightly Paid accommodation in order to either prevent homelessness or to fulfil The Council’s statutory duties for eligible clients, at the best price, in a cost-effective manner that provides value for money to the Council. You will allocate accommodation and ensure agreements are signed with tenants for all Temporary Accommodation types, in accordance with Enfield’s Temporary Accommodation policy, guidance and procedures. Providing appropriate information, advice and guidance to applicants with a focus on managing customer’s housing expectations. Ensuring properties are allocated and agreements signed with tenants as quickly as possible so that void turnaround times are kept to a minimum. Setting up tenancies and accounts for the properties allocated in order that the council maximise the income from rents charged. You will provide Business Support for the Nightly Paid Accommodation Team, to actively contribute to the smooth running of the service. Ensuring processes are delivered in a consistent, standardised and efficient manner.

1. Provide advice, guidance, and training on Team issues to internal and external partners

2. Ensure all casework and housing data is accurately recorded on notes and IT systems

3. Ensure all housing meets required national and local standards and compliance

4. Contribute the efficient and effective management of voids and relets processes

5. Ensure all homelessness casework is delivered in line with the statutory homelessness

framework

6. Provide accurate and relevant housing, welfare, homelessness advice and support to

applicants

7. Any other duties reasonably requested by management

8. Carry out all accountabilities in compliance with the Council’s Policies and Procedures

9. Ensure Housing Access Database is accurate and up-to-date

10. Ensure housing access processes and procedures and housing access data is used to

improve PRS access and TA-move-on to applicants with more complex needs

11. Effectively coordinate Housing Access activity to prevent and relieve homelessness, avoid

new TA placements, and reduce TA through suitable final relief offers and PRSOs.

12. Ensure all offers of housing (TA & PRS) are made in line with the statutory homelessness

Essential:

A/T/I

1. Significant knowledge and experience of working to conflicting deadlines and able to manage time and resources efficiently

2. Significant knowledge and experience of delivering excellent customer service within a local authority housing and/or

homelessness service

3. Significant knowledge and experience of working in partnership to improve outcomes for homelessness applicants and

their households

4. 5. Significant knowledge and experience of the management of temporary accommodation teams and schemes

Significant knowledge and experience of the implementation of the statutory homelessness framework (Legislation,

Suitability Order, Caselaw), including assessments, prevention, relief and main duties, TA duties and accommodation

offers

6. Significant knowledge and experience of the implementation of national and local welfare services, such as Universal

7. Credit, LHA, DHP, local welfare assistance programmes

Significant knowledge and experience of the implementation of the PRS housing standards, such as HHSRS

8. Gas/Electricity Compliance, EPC, Licensing, HMOs Management & Regulations, and so on.

Significant knowledge and experience of the implementation of Safeguarding, Social Care and Equality legislation,

9. policy and caselaw strategiesSignificant knowledge and experience of housing and homelessness IT systems