Programme Manager (Hiring Immediately)

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Job reference 337998
Programme Manager
Competitive salary plus car allowance, healthcar e, 18% annual bonus potential, 15 days annual leave plus bank holidays rising with service and a company pension scheme with highly competitive contribution rates
Permanent, Full time
Royal Mail Farringdon Hybrid working in London Farringdon x3 days a week

Royal Mail is embarking on one of the most significant technology transformations in its history. Our Future ERP programme will replace fragmented, end‑of‑life systems with a modern, integrated SAP landscape that transforms how our organisation operates. Within HR, this includes the implementation of SuccessFactors Employee Central (EC) and Employee Central Payroll (ECP) , covering Core HR, Payroll, Onboarding, Compensation & Variable Pay, and a new document management capability.

We are now seeking an exceptional Technology Programme Manager to lead the end‑to‑end delivery of this HR ERP transformation — ensuring complex, multi‑year SAP delivery translates into real business outcomes: simpler processes, improved employee experience, compliant and resilient payroll, and a unified enterprise data model.

This is a rare opportunity to shape a once‑in‑a‑generation transformation at national scale.

The Role

As Technology Programme Manager, you will:

Lead the HR ERP Technology Programme

• Own the full technology delivery lifecycle for the HR ERP programme, ensuring alignment to Royal Mail’s strategic objectives.
• Mobilise the programme, define delivery tranches and workstreams, and maintain a clear, integrated roadmap across HR, Payroll, Finance, Data, and Integration.
• Set programme‑level objectives, success measures, milestones, and dependencies.

Drive Investment, Planning & Benefits

• Build robust investment cases with clear estimates, resource plans, risks, assumptions, and timelines.
• Maintain traceability between technology outputs and HR business outcomes, including process simplification, payroll accuracy, compliance, and employee experience.
• Lead programme‑level benefits realisation planning and tracking.

Ensure Governance, Control & Assurance

• Establish and run programme governance aligned to Royal Mail standards, including reporting to senior forums.
• Create the conditions for Project Managers to deliver effectively through strong initiation, scope control, integrated planning, financial management, and risk/issue management.
• Ensure appropriate assurance for payroll‑critical and people‑impacting releases.

Lead Stakeholders, Suppliers & Commercials

• Build trusted relationships with senior HR, Finance, and Technology leaders to drive timely decision‑making.
• Engage closely with Cyber Security, Architecture, Service Management, Test, Data & Engineering, Procurement, and Legal.
• Provide senior leadership across System Integrators and software vendors, ensuring value for money and high‑quality delivery.

Develop People & Capability

• Lead and develop programme teams, including line management where required.
• Recruit and retain high‑calibre delivery talent.
• Mentor Project Managers and Business Analysts to build capability and consistency.
• Contribute to continuous improvement across Technology Delivery.

What You’ll Bring

We’re looking for a seasoned programme leader with:

• A track record of delivering large‑scale technology programmes or portfolios , with clear accountability for outcomes and benefits.
• Experience delivering ERP or major enterprise platforms (SAP preferred) in complex, regulated environments.
• Strong strategic thinking, able to translate HR and Payroll target states into executable delivery roadmaps.
• Exceptional leadership skills — credible, influential, and able to align business, technology, and suppliers around shared goals.
• Strong financial, commercial, and risk management capability at programme scale.