Support Support Manager (EMEA)

About Moonbug Entertainment

Thank you for considering the Sales Support Manager (EMEA) role with Moonbug Entertainment, an award-winning global entertainment company inspiring kids everywhere to laugh, learn and grow. The company is behind some of the biggest kids’ entertainment brands in the world including CoComelon and Blippi. Moonbug believes every child should have access to our entertaining and enriching content, which is why our shows are available on more than 150 video platforms globally including Netflix, Disney+, BBC iPlayer and YouTube Kids. Moonbug is also a global leader in pre-school music and audio experiences, available on 100+ audio platforms globally. Moonbug brands extend far beyond the screen to include streaming music, toys, games, books, live events, and even theme park exhibits.

Moonbug is part of Candle Media, an independent, creator-friendly home for cutting-edge, high-quality, category-defining brands and franchises. By bringing together elite talent operating at the intersection of content, community, and commerce, it helps to position leading entertainment businesses for accelerated, sustainable growth in the current market and beyond.

📍London, Camden | Office based | Benefits including Free Private Healthcare, Enhanced Maternity and Paternity leave, matched 5% pension scheme, free yoga/fitness wellbeing classes, free weekly lunch and Friday drinks @ 4pm ✨

The Role

The Manager, EMEA Sales Support is responsible for providing operational, commercial and administrative support to the EMEA Distribution team. This role ensures accuracy of sales and rights information (while Moonbase is developed for accuracy), effective deal processing, seamless conference execution, administration and strong cross-functional coordination. The position will also act as the first point of contact for external client requests, ensuring professional and timely responses while coordinating internally with relevant stakeholders. This role plays a central part in enabling the sales team to operate efficiently, maintain strong client relationships, and drive revenue growth across the region.

Key Responsibilities

Sales & Content Operations

• Support EMEA Sales Teams to enter deal opportunities and generate content availability reports for ongoing negotiations and new business discussions.
• Work with Senior Manager, Global Sales Support and Rights Manager to maintain accurate updates in Moonbase (content, rights, deal terms).
• Enter and verify new deal information and new content data, ensuring system accuracy and completeness.
• Produce interim sales cheat sheets (languages, durations, rights windows, limitations) while Moonbase development continues.
• Manage and update EMEA sales pitch decks, incorporating slides from global decks and create screening rooms to reflect current strategy and inventory.
• Maintain organisation and filing of key commercial documentation on the EMEA sales drive.
• Pull performance data for sales presentations and decks

Client & Relationship Support

• Act as the first point of contact for day-to-day external client requests, ensuring professional, timely and accurate responses.
• Triage enquiries and coordinate internally with Sales, Legal, and other stakeholders as required.
• Manage and maintain key client lists, ensuring accuracy.
• Collaborate with Marketing Manager to oversee client gifting processes for EMEA Team.

Conferences, Markets & Travel Coordination

• Coordinate travel, accommodation and meeting schedules for international markets and travel to key client meetings.
• Support planning and execution of the sales stand at major industry markets including MIPCOM.
• Assist with stand logistics, materials and meeting coordination.
• If attending conferences, provide onsite support during events, including manning the stand.

Financial & Administrative Oversight

• Manage invoicing processes for the EMEA sales team, ensuring accuracy and timely processing.
• Manage expense reports for Head of Distribution.
• Support preparation of documentation for internal and external meetings.
• Provide ad hoc administrative support as required to ensure smooth commercial operations.

Cross-Functional Collaboration

• Build and maintain strong working relationships with key internal teams DAM, M&A (GMs), Legal, Marketing and CPE.
• Ensure alignment between sales materials, rights information and contractual terms.
• Proactively identify and escalate data inconsistencies or process gaps.

Requirements

Essential

• Experience in Sales Support, Commercial Operations, Distribution or similar role.
• Experience managing external stakeholder or client communications.
• Experience working with CRM/databases and managing deal data.
• Strong attention to detail and data accuracy.
• Experience managing invoicing and expense processes.
• Advanced PowerPoint and strong Excel skills.
• Strong organisational and stakeholder management skills.
• Ability to work full-time onsite in London.

Desirable

• Experience in media/content distribution or rights-based businesses.
• Experience supporting international markets or conferences.
• Familiarity with rights management systems

Key Competencies

• Commercial awareness
• Client-focused mindset
• Operational rigour
• Cross-functional collaboration
• Proactive problem solving
• Attention to detail
• Ability to prioritise in a fast-paced environment

Success Measures (First 12 Months)

• Accurate and timely availability reporting.
• Clean and reliable deal data within Moonbase.
• Efficient and responsive handling of client requests.
• Efficient invoicing and expense management.
• Well-executed presence at key industry markets.
• Positive feedback from internal stakeholders and sales teams.