ER Specialist - Policies

Job Type:

Build a brilliant future with Hiscox

 

About Hiscox

Hiscox is a dynamic and innovative organisation and as an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting and we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and problem solve.

About the People Team

The Hiscox People Function is embarking on an inspiring and forward-thinking transformation journey to establish a colleague-centric employee value proposition (EVP) that will be delivered through a digital-first approach. Our aim is to create scalable and standardised people propositions through our Centres of Expertise (CoE) that will have a significant impact, be relevant, and focus on building Hiscox's future capabilities.

Our ultimate goal is to empower colleagues to reach their full potential with the support of inspirational leaders who exemplify the Hiscox values and put the organisation at the forefront of their decision-making. We strive to become an insight-led and digitally fluent people function, that leverages data to enable informed decision-making and shape a workforce that is both customer-centric and commercially viable.

We are dedicated to being a strategic partner to the business by delivering innovative HR strategies and solutions that drive colleague engagement, enhance performance, and cultivate a culture of continuous learning and improvement. Our vision is to create a collaborative and diverse workplace culture whereby Hiscox is recognised as the best place to grow your career in the insurance industry.

The Role

Customer-centric people operations are at the heart of the People Function and the recent creation of an Employee Relations (ER) centre of excellence, sitting within our People Operations team is one of the key drivers to the success of our People transformation.

The ER team provide coaching and expertise on a range of ER issues, such as performance management, absence management, grievance, and disciplinary procedures. Your role, as ER Partner – Policies, will support our ER objectives by focusing on the development of our suite of ER toolkits: policies, procedures and other tools, that align to our values, promote a positive and fair working environment and empower line managers to take ownership of ER matters. We have started to consistently gather data about ER matters across the Group and your ability to identify 2 insights and analyse data that shape the programmes and interventions we deliver will ensure we continuously improve our working environment and culture.

The scope of this role is global (including US, Europe and Bermuda).

Key Responsibilities

• Review and update ER toolkits including policies and procedures, ensuring they promote a people-centric, high-performance culture, underpinned by our values, Create a roadmap to prioritise which toolkits need to be created when, informed by ER data insights, business need and legislative timetables
• Use service design principles to create toolkits including the use of system thinking, personas, empathy mapping and story boarding
• Evaluate the effectiveness of products by testing prototypes with user groups and building the learning into future iterations
• Follow the Hiscox brand principles to communicate with employees in a recognisable Hiscox style
• Use the toolkits to empower managers to resolve simpler people issues, educating managers to handle these matters independently of the people function.
• Analyse ER data and trends, providing insights and recommendations to continuously improve the Hiscox working environment and culture.
• Upskill line managers, using additional tools such as training and facilitation to increase capabilities, promoting knowledge of policies, procedures and best practices and skills in handling people issues.
• Partner with colleagues across the People Function including client facing teams, the central people experience tier one team and other centres of excellence to share ER knowledge, insights and learnings that promote continuous improvement.
• Create and foster a collaborative and inclusive working relationship with client facing teams and the business to ensure products and solutions are co-created, communicated and delivered effectively, informing, and educating on the changing employment law landscape.
• Keep up to date with employment law, and horizon scan to identify external trends and best practices.

Skills

Technical Expertise – substantial practical experience of managing ER issues, preferably in a complex, global organisation. Excellent knowledge of UK employment law, ER trends and best practice.

Communication – You possess exceptional communication and presentation skills, with the ability to effectively convey complex ideas and concepts to a diverse range of stakeholders. Your written communication style is clear, concise, and persuasive, enabling you to build strong connections and engage with your audience.

Continuous Improvement – You have a strong commitment to continuous improvement, constantly seeking out new opportunities to enhance the colleague and end user experience. You actively solicit user feedback, staying attuned to their evolving needs and preferences, and leverage industry best practices to inform your approach.

Innovation – you are a creative thinker with a passion for exploring new ideas, technologies, and methodologies to enhance digital learning experiences and drive continuous improvement.

Agility – you show flexibility and adaptability to navigate complex challenges and changing priorities in a fast-paced and dynamic environment.

Data driven – you have strong analytical skills, with the ability to collect, analyse, and interpret data to inform decision-making and measure effectiveness. Commerciality – you approach your work with a commercial mindset, making informed decisions based on data. Your focus is always on the end user, while ensuring that your decisions align with the overall business strategy. You conduct regular impact analysis and learning evaluations to demonstrate commercial ROI and ensure that the end user remains at the forefront of your decision-making process.

Influence – You have highly credible interpersonal skills, with the proven ability to influence and coach at all levels of the organisation, quickly building effective relationships with stakeholders. Able to articulate clearly when communicating about complex and sensitive

Judgement – You have a track record of making sound judgements that align to the Hiscox values of being human and behaving with exceptional levels of integrity.

Confidentiality – You are familiar with working with confidential and sensitive information and demonstrate discretion and professionalism at all times.

Person Specification

• Substantial experience of managing complex ER cases (3-5 years)
• Ideally qualified in employment law, via the CIPD or equivalent.
• Experience of working in a regulated environment.
• Experience of delivering ER training and facilitation.
• Experience of managing global ER, specifically in the US or in Europe Flexible

Working at Hiscox

Working life doesn’t always have to be ‘nine to five’ and we support flexible working wherever we can. Please speak to our resourcing team about the flexibility we could offer for this role. Why Hiscox Hiscox has a distinctive culture underpinned by strong values. Being the highest-ranking financial services firm in Glassdoor’s 2019 best places to work in the UK, and receiving very positive customer feedback, validates that our values are being lived

Work with amazing people and be part of a unique culture