3rd Line AV Support Engineer
Troubleshoot AV issues, meet SLA targets, and perform root cause analysis.
Monitor systems, escalate issues, and suggest service improvements.
Support remote and on-site upgrades and contribute to knowledge sharing.
Collaborate with project teams and attend regular reviews and client meetings.
Participate in on-call rota and occasional planned on-site support. Required Skills & Experience: 2+ years in AV support within a service operations environment.
Strong knowledge of Microsoft Teams Rooms and AV hardware (Yealink, Logitech, Lenovo, Poly, Surface Hubs, Teams phones).
Proven L2-L3 support experience, excellent communication, and problem-solving skills.
Ability to manage workloads, work flexibly, and collaborate effectively
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