Head of Operations Strategy (UK & Ireland)

YOUR MISSION AT VOI

As Head of Operations Strategy (UK & Ireland) you will report to the General Manager - UK&I and set Voi’s operations strategy across the region, driving scalable, efficient, and high-performing operations. In this role, you will define operating models, optimise cost and performance, and ensure strong alignment between local markets and central functions to support business growth and operational excellence. This will include:

Strategy & Alignment

• Setting, communicating and implementing the regional operations strategy in close partnership with local and central stakeholders, ensuring alignment between markets and functions to support business growth and operational excellence.

Operating Model & Performance

• Developing and evolving operating models (including 3PL, workforce management, and service design) to enable scalable and efficient operations.

• Managing budgeting, forecasting, and cost performance, partnering with FP&S to drive financial discipline.

• Overseeing unit economics, ride performance, and utilisation to inform city-level P&L decisions and market profitability.

• Building and evolving performance frameworks (KPIs, dashboards, routines) and oversee data and platform management across the region, ensuring high-quality data, strong adoption, and actionable insights.

• Identifying, monitoring, and preparing for city launches while delivering high-impact operational initiatives (e.g. feature rollouts, warehouse sourcing, fleet swaps, WFM model changes, 3PL implementations).

Analytics & Optimisation

• Driving operational and rider analytics, translating insights into actions that improve performance while balancing cost and rider experience, and addressing critical operational issues and misalignments.

Leadership & Team Development

• Supporting and developing the operations strategy team in London by setting clear goals and aligning work with strategic priorities.

• Acting as a senior strategic partner to local teams, with close indirect oversight of the fleet management organisation.

• Contributing to global operations discussions, sharing insights to support cross-market alignment and capability development.

WHAT YOU NEED TO EMBARK

We are looking for an analytical, strategic operational leader with great interpersonal skills and the ability to influence and align stakeholders on operational initiatives with clear business outcomes. In addition to being fluent in English, we believe the right person has:

• Bachelor’s degree in operations, engineering, business or similar.

• 6-10 years’ experience in operations strategy, logistics/field operations, or a high-growth environment.

• Proven experience managing budgeting, forecasting, and operational cost performance.

• Strong analytical capability with experience in deep data analysis and translating insights into strategy.

• Experience driving complex, cross-functional initiatives and influencing senior stakeholders.

• Strong understanding of operational models, including 3PL and workforce management.

• Experience managing and developing high-performing teams.

• Experience using AI in a role-specific context, with a focus on continuously improving output quality.

Don’t meet every requirement? If you are excited about this role and our mission, and have relevant, transferable skills, we encourage you to apply - even if you don’t check every box.

WHY VOI?

Working at Voi is more than just a job; our People Promise includes a personal voyage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:

• Join Europe’s #1 micromobility operator and one of the fastest-growing scaleups.

• Get “skin in the game” through our employee stock options program and have a key role in driving our operational success in the United Kingdom and Ireland.

• Work with inspiring, motivated and fun colleagues towards a shared mission

• Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution.