Parking Permit Officer
3 months contract with local authority
This role is pivotal in delivering a high-quality, responsive, and cost-effective Parking Permits Service that aligns with statutory requirements, Council Policy, and best practices. The position involves providing expert advice to both front-line staff and customers, particularly in complex or discretionary cases, ensuring an impartial and professional service. The role also supports the operational efficiency of the Council’s permit schemes by staying informed about policies and identifying potential issues such as discrepancies or fraud.
Responsibilities:
- Deliver a high-quality Parking Permits Service that meets community needs and complies with statutory and Council requirements.
- Offer specialist advice to staff and customers on complex or unusual cases, exercising discretion as needed.
- Process applications for parking permits impartially and professionally.
- Maintain up-to-date knowledge of permit schemes and parking policies, identifying and addressing discrepancies or potential fraud.
- Contribute to the development and operational efficiency of the Council’s permit schemes.
Requirements
- Accurately process parking permit applications submitted by post and online.
- Provide expert advice on the Council’s parking permit schemes to various stakeholders.
- Investigate and resolve complex applications and cases, liaising with customers as necessary.
- Maintain vigilance against fraud, ensuring applications meet Council criteria and reporting suspicious activities.
- Support the overall development of Parking Services within the Borough.
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