Helpdesk Team Leader Nights (TfL M&E Contract)
Nights position 4 on 4 off : 19:00 - 07:00 on a 24/7 Helpdesk for the TfL M&E contract.
To oversee the day to day running of the TfL M&E Helpdesk ensuring the team has the necessary support and services to deliver its key objectives.
Key duties and accountabilities include:
· Support the helpdesk manager by providing effective team supervision and leadership qualities while maintaining aspects of the departments hard and soft facilities services.
· To lead, communicate and promote a strong work ethic within the team to maintain service delivery standards and business relationships.
· Maintain a high exemplary profile of the team, promoting a culture of continuous improvement and excellent service delivery.
· Logging service requests by telephone and email including.
· Ensure compliance with statutory and company procedures across all functions.
· Follow direction from management for any additional duties required.
· Ensure the helpdesk is managed and maintained according to team rotas.
· Check mailbox for any urgent or important email for TL's attention.
· Undertake any other ad hoc duties which reasonable falls within the remit of your role.
Requirements
· Excellent communication skills in both email and telephone calls. Requirements to communicate with Engineers, Customers, suppliers and sub-contractors to deliver work effectively.
· Proven work experience as a team leader or supervisor.
· Good PC skills, especially MS Excel.
· Organizational and time-management skills.
· Decision-making skills.
· Degree in Management or training in team leading is a plus.
· Experience in using CAFM system or asset management system.
Recommended Jobs
Graduate Management Associate at Private Equity Insights (Hiring Immediately)
Do you thrive in a fast-paced environment, where you gain a tremendous amount of responsibility? Do you want to be part of an exceptional entrepreneurial team with young, motivated and extremely driv…
Mathematics Teacher - Camden | Selective Independent School
Borough: Camden (Inner London) School Status: Selective Independent Secondary School (11-18) Start Date: ASAP Start – Permanent, Full-Time Curriculum Scope: Key Stage 3 and Key Stage 4 (GC…
Sales Manager United Kingdom
We are now recruiting a Sales Manager to join Klättermusen. Since 1975 Klättermusen has been a pioneer in making refined Scandinavian Mountaineering Equipment. The designs combine utility and ex…
.NET Developer
.NET Developer (Tech stack: .NET Developer, .NET 10.0, ASP.NET Core, C# 14, .NET Aspire, CI/CD, Azure DevOps, EF Core 10.0, Agile, HTML Living Standard, CSS Living Standard, Programmer, Full Stack En…
Hospital Porter
Are you a caring and compassionate person looking to better use your skills to help people? Don't have experience? Don’t worry, you have life skills and that's what we’re looking for! Then we…
Adults Social Worker - Wandsworth, London
Adults Social Worker - Wandsworth, London Salary: £38,976 - £52,767 Job Introduction Social Worker - Adults Social Care Teams £38,976 - £52,767 Permanent Full Time Richmond and Wandswort…
Physics Teacher - Outstanding School - TLR £8000
Physics Teacher - Surbiton, Kingston upon Thames ⚛️ Ignite Scientific Minds: Specialist Physics Teacher Role in Surbiton! We are seeking an outstanding and dedicated Physics Teacher to join a…
Pensions Lawyer (1-3 yrs PQE) - leading advisory practice
One of the City’s most highly rated, advisory driven Pensions practices has created a new opening at 1-3 year PQE level to join an experienced team servicing a diverse and high quality portfolio of s…
Academy Info Session 18th December - Apply here!
Do you want to be part of SoftwareOne Academy? This is your chance! Apply here and we will contact you for our future openings around the world. SoftwareOne Academy offers a paid employme…