Service Analyst
Contract Service Analyst - London Are you an experienced Service Analyst looking to take on an exciting challenge? A leading company within the energy sector is seeking a talented and motivated individual to join their team and help support the operational delivery of services for customers As a Service Analyst, you will be responsible for ensuring that the services provided to customers adhere to established business rules and meet the agreed-upon performance standards. This position is pivotal in customer support, focusing on ongoing service improvements to reduce disruptions and promote increased adoption of self-service options. Key Responsibilities as a Service Analyst:
- Continuously monitor and assess data and risks, promptly identifying any issues.
- Keep colleagues and line managers informed of significant operational challenges and concerns.
- Investigate the root causes of issues and assist in their resolution.
- Develop expertise in data analysis, modelling, and visualisation techniques.
- Prepare and deliver analysis, reports, recommendations, and insights to panels, committees, and other stakeholders.
- Oversee the validation and upkeep of critical data.
- Assist in implementing service changes and improvements.
- Address and resolve customer service inquiries efficiently.
- Contribute to the development and enhancement of knowledge management systems and content.
- Developing knowledge of the GB electricity market
- Experience in customer service.
- Able to present to groups of people
- Provide knowledge management content
* ITIL
If you're an experienced Service Analyst eager to be part of the next big project, we'd love to hear from you—apply nowRecommended Jobs
Year 3 Teacher | Exemplary Islington School | Full-Time &...
An exciting opportunity has arisen for a Year 3 Teacher to join a thriving school in Islington from September 2025. This role is perfect for someone who is passionate about teaching and creating an e...
German, Italian or Spanish speaking Insight Analyst
An exciting opportunity has arisen for German, Italian, or Spanish-speaking Digital Marketers to join a renowned Digital Marketing Agency in Central London! If you are passionate about digital mar...
SEN Teaching Assistant - Unqualified
SEN Teaching Assistant - Unqualified Q - Are you a passionate Graduate looing to kickstart your career supporting young people? A fantastic, high-achieving Primary School in the Borough of Lewisha...
MRICS Building Surveyor
Our client is an established multi-disciplinary chartered surveyor practice, with a reputation for high quality service delivery. Due to internal business growth, they have an opportunity for an MRI...
Religious Education Teacher | Islington | Independent...
A thoughtful and engaging Religious Education Teacher is sought by a high-achieving Independent Girls' school in Islington. The successful candidate will guide students across Key Stages 3 and 4 to e...
Management Accountant
Management Accountant Part Qualified Role Salary up to £50,000 Hybrid (3 Days in City of London)Sector:Technology / Commercial Real Estate Cedar have partnered with a dynamic and growi...
Trainee Recruitment Consultant - Supportive Team!
Good things come to those who work really, really hard…” and by ‘good things,’ I mean a lucrative uncapped commission structure, a clear pathway to progression, a sociable yet professional team plus ...
Investment Reporting Analyst
The company Our London-based team of data, digital and design specialists has developed a proprietary investment reporting platform that generates highly personalised solutions for the fund mana...
Head of Performance/Digital Marketing
About the Company NAMED COLLECTIVE was launched with a clear mission: to redefine streetwear for a new generation. A brand, a community, a revolution… call it what you want - just make sure you ...
Head of Information Security
Description As Head of Information Security, you will report directly into the Group CISO, and be responsible for leading and managing key pillars of our security programme, with a primary focus o...