Student Check-Ins Callers

The Union is striving to develop as an organisation and has recently enlarged its physical footprint, we’re well on our way to transforming community at City St George’s, University of London. This is a great opportunity to take on an essential in a developing and dynamic charity committed to changing lives. We look forward to meeting you.

Duties and responsibilities

About the Check-In Calls

City St George’s Students’ Union are committed to improve students’ health, happiness and community and the Student Check-Ins is one part of how we intend to do this. This project aims to check in on students as they go into Term 1 as well as welcome new students to City St George’s. On these calls we are ensuring students have everything they might need as they progress into Term 1.

Additionally, these Student Check-Ins happen to ensure students are aware of services and support available. The project ran successfully last year contacting over 2,000 students. The aim is that through these calls, we are taking a proactive approach to supporting students and, by focusing on student-to-student interaction, strengthen community.

We are recruiting up to 25 student staff members to support in administering the Student Check-Ins across 2 weeks during November 2026. The student staff will be mainly engaging with students over the phone from our bespoke Check-ins call centre on campus. This key project will bring students and the Students’ Union closer together as well as improve student awareness of support services and tools available to them while at City St George’s University.

This will be on site at City St George’s Clerkenwell campus and would be for two weeks from Monday 2nd November to Friday 13th November 2026. Working shifts and days can be variable during this period, we ask that you should have availability for 16 hours per week. If you are unable to commit to these hours per week for this , we will be happy to discuss your availability.

Who Are We Looking For?

At City St George’s Students’ Union, we have several exciting short-term s coming up supporting our Student Check-Ins project during the start of term. These are perfect for students looking to gain experience in an outreach and customer service . This experience will help you stand out from the crowd by providing you with hands on experience in a dynamic working environment where you will be checking in with new and returning students over the phone.

With all our s you do not need to have had any previous experience, but some knowledge of City St George’s University and Students’ Union will be useful. We will fully train and support any candidate for the ; however we encourage applications from candidates with confidence communicating over the phone and enthusiasm for supporting students.

These s will require you to work as part of a team to engage with new students from the diverse City St George’s student body, by phone, ensuring they feel supported during their first year. This will run over two weeks, plus a paid training session and will be based on the main City St George’s campus (Northampton Square - Clerkenwell).

All candidates must be able to work shifts across these dates and attend one training session: Training will take place in person on the week commencing Monday 26th October 2026.Check-in calls will take place Monday 2nd November to Friday 13th November 2026.Job Purpose

Working as a part of a team to support and call students on the phone as part of the Students’ Union’s Student Check-Ins during Term 1 2026/27.

Principal Accountabilities

• Attend all relevant training to prepare you for the
• Work in the call centre team to administer telephone Student Check-Ins.
• Work with Students’ Union staff to escalate student queries appropriately.
• Complete data capture requirements accurately.
• To follow all relevant General Data Protection Regulations (GDPRs).
• Other tasks as deemed appropriate for the .

Skills and experience

Candidate Specification Knowledge and Experience:

Essential

• Current student studying at City St George’s, University of London.
• Excellent customer service skills.• Confidence in making calls and communicating by phone.
• Basic IT, numeracy, and literacy skills.

Desirable

• Understanding of University and Students’ Union support services.
• Experience in a similar call centre .

Skills and Abilities:

• Effective listening and communication skills.
• Confident in leading conversations over the phone.
• Ability to work to a given target / goal.
• Good attention to detail.
• Ability to work as part of a team.
• Competent in filling out surveys whilst on the phone.

Personal Qualities:

Essential

• Content working within a fast-paced team environment
• Comfortable attending in-person sessions.
• Positive and friendly attitude to supporting students.
• Keen to provide a warm welcome to students at City St George’s, University of London.

Location
Northampton Square London EC1V 0HB