Banking Operations - Operations Assistant, Digital Banking Support Team

This role is open to both internal and external candidates located in Exeter, London or Bristol and it will be a 12months Fixed term contract for external applicants and Secondment for Internal candidates.

Provide excellent administrative support to the Digital Program, and offer a first-class service to clients. Responsible for account access to our Digital Banking Service including migration from the current system, training and support of the service to internal and external clients and testing/mapping digital processes.

To place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers; and to comply with the FCA and PRA's Conduct Rules.

Key Responsibilities:

• Ensure all data for our digital offering is up to date and fit for purpose.
• Manually key data where required.
• Train internal and external clients in using our digital service.
• Testing changes to the digital offering.
• Map processes and procedures for our digital service.
• Communicate verbally and in written format with clients.
• Proactively engage with all teams across the Arbuthnot Latham business to ensure client needs are understood and delivered.

Operational Excellence

• Generate and deliver continuous improvement to processes to enhance client service.
• Ensure all operational guidelines are prepared, followed and maintained.
• Contribute to projects using relevant expertise to enhance the delivery and output to benefit the client and business.
• Ensure all client documentation is saved in one central place (Document Management System).
• Report any system faults and ensure a speedy recovery of service.

People

• Actively help and support colleagues within the immediate team and wider Bank.
• Proactively seek business overviews, cross training, coaching or mentoring that will either enhance your deliverables to the end client and/or your own progression within Arbuthnot Latham.
• Represent the team in testing enhancements or project meetings as and when required.

Risk:

• Responsible for managing risks inherent to the role by diligently observing internal policies and procedures.

Person Specification

Key Interfaces:

• Digital Project Team
• Client Data Team
• Client Support Team
• Front office staff at all levels
• Third party suppliers

Knowledge / Experience / Skills:

• Experience and knowledge of digital Banking is desirable.
• Previous banking experience is desirable.
• Knowledge and experience of servicing private client business and understanding the requirements and expectations of the high net worth market is desirable.
• Proven ability to transfer data accurately.
• High level of attention to detail.
• Excellent communication skills both written and verbal with clients, providers and senior management coupled with a high level of confidentiality, diplomacy and discretion.
• Excellent telephone manner.
• Able to multitask to meet deadlines/manage time.
• Ability to work quickly and efficiently, with minimal supervision.
• Team working - it is essential that all colleagues have a strong team player focus.
• Enthusiastic and dependable.
• High level of professionalism at all times.

Competencies:

• Client Focus
• Team Working
• Working Proactively
• Planning and Reviewing
• Communication and Confidence