Parking Customer Services Advisor

LONDON BOROUGH OF HACKNEY

Parking Customer Services Advisor

Job Number: HCAA02603

Agreement Type: Fixed Term/Secondment - Full Time

Salary: £37,509 - £38,637

12 Months Fixed Term/ Secondment Opportunity.

Do you have a passion for delivering great customer service, like to use your initiative to solve problems, and take great pride in your work? If so, we want to hear from you.

We are looking for individuals that have proven experience in providing excellent service with a genuine desire to help customers, to come and join our expanding Parking Customer Services team as a Parking Customer Service Advisor.

We are committed to providing a consistently high standard of service experience for our customers, and to achieve this have implemented a new team structure that places the customer at the forefront of all that we do.

Your role will be to help customers with their Parking Permit enquiries received by telephone or email, ensuring that they are resolved to the customer's satisfaction, as well as ensuring customers' orders are fulfilled swiftly. You'll need to be a real people person, with excellent written and verbal communication skills, working to high levels of accuracy as you provide each customer with a seamless and positive experience.

You will also be confident in using IT and be capable of helping customers to self-serve online.

Other duties for this role holder include the administration duties of parking permits and cycle hangers to meet customer demand. Previous experience of working in this area or in local government is not essential, but experience of working in a customer facing role is.

The team prides itself on continually improving processes and procedures to maximise customer satisfaction and efficiency. As part of this team you will be required to collaborate with different service areas to ensure the customer journey is the best it can possibly be for every one of our customers.

Hackney Council's Parking Services are recognised as the one of the UK's leading local authorities on the implementation, management and enforcement of effective parking controls across the borough.

The Services' role has been integral to Rebuilding a Greener Hackney with the successful ongoing implementation of traffic schemes such as school streets, low traffic neighbourhoods and bus gates across the borough to reduce car journeys; improving safety and reducing air pollution. The Service also works in close collaboration with other Public Realm Services to deliver initiatives such as Car Clubs, cycle hangars; and the work now beginning to roll out future Electric Vehicle Charging Points to support the move away from diesel- and petrol-powered vehicles and achieve the 2030 net-zero carbon objectives.

• Experience of handling customer enquiries and resolving complaints at the first point of contact

• Excellent written and verbal communication skills

• Proficient computer skills are essential

• Basic numeracy (e.g. GCSE Maths equivalent Grade C or above)

• Able to take responsibility for your own contribution and that of the team

• Innovative mindset with a proactive approach to problem solving and making processes more efficient.

• Strong organisational and time management skills

As a Council, our most outstanding asset is our staff, who are highly dedicated to serving our residents and committed to our goals as an organisation.

If you want to work in a place where you can represent our values, so we achieve the best for our residents, please click on the apply button below.

We operate a fair and open anonymous selection process. Therefore, we do not accept supporting statements or CV's.

To proceed with your application, you will need to create an account and submit your application.

As part of the application process, you will need to complete a number of competency-based questions. These questions allow you to demonstrate your suitability for the role and provide examples of your skills, knowledge and experience outlined in the job description.

We understand the benefits of using AI in the workplace. However, if you are thinking of using this tool to submit your application, we ask you to think about what value it will add. AI tools tend to lack the personal touch and authenticity we value in candidates. We encourage you to showcase your unique knowledge and skills using your own voice.

Closing date for applications: 24 September 2025 (22:59).

Interview and assessment date: 7 & 8 October 2025.

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved. In order to achieve this, we look for people who are: Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Hackney Council works to eradicate discrimination on the basis of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We also recognise that people can be disadvantaged by their social and economic circumstances, so we will also work to eliminate discrimination and disadvantage caused by social class. We also welcome those interested in flexible working. We particularly welcome applications from disabled people, as this group is currently under represented in our workforce.

The Council has a dedicated employment support service (Hackney Works), which offers Hackney residents guidance in relation to applying for jobs. If you are thinking about applying for a job, please contact the Hackney Works team to find out what support is available.