Customer Assistant - Wine Merchant - Pantheon Store

Customer Assistant - Wine Merchant - Pantheon Store

All the details

Work Pattern

Week 1
Monday: 11:00-19:00
Tuesday: 11:30-19:30
Wednesday: 11:30-19:30
Friday: 11:30-19:30
Saturday: 11:30-19:30

Week 2
Sunday: 11:00-19:00
Monday: 11:30-19:30
Wednesday: 11:30-19:00
Thursday: 11:30-19:30
Friday: 11:30-19:30

Under 18 disclaimer
To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

Our Pantheon Oxford Street store is having a glow up! Unveiling a brand new flagship concept, this elevated format is designed to showcase the very best of M&S. Our carefully curated range will be brought to life by brand ambassadors who deliver a seamless and inspiring customer experience at every touchpoint. Think passion for product, standout service, and inspiring interactions that make every visit feel like a front-row moment.

We're seeking passionate individuals who not only take pride in their knowledge of M&S Wine products but are also ready to roll their sleeves up and go again, day in and day out, meeting strong customer demand head-on. You’ll take pride in presenting your store to the highest standards so customers can shop with ease and confidence.

You’ll have a passion for wine and be supported with a comprehensive learning programme to raise the bar at M&S. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

Join M&S as a Customer Assistant in our inspirational Flagship store, where you’ll play a vital frontline role in delivering five-star service and operational excellence. This isn’t just a retail job – you’ll be playing your part in delivering our transformation.

• At M&S, our customers don't wait. You’ll be thrive in a high-demand environment and elevated setting, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
• Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices to ensure consistency, convenience and excellence at every touchpoint.
• Efficiency and effectiveness are non-negotiable. You’ll own operational excellence from stock management, to filling delivery and keeping visual standards sky-high while balancing speed and accuracy, even when the pressure is on.
• Being a team player is crucial. You'll contribute to a positive store environment where everyone moves with purpose and energy, supporting each other every step of the way.
• Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

This is the frontline of retail - are you ready for it? Take Your Marks and apply today.