Careline Advisor - Multilingual Speaker
Role Overview
The Careline Advisor is responsible for delivering excellent customer care and support to consumers across all contact channels. This includes handling queries and complaints related to a wide range of products, and managing interactions via social media platforms such as Facebook and Instagram. The role involves publishing, monitoring, and moderating social engagement, ensuring timely and effective resolution of issues in line with brand tone of voice.
Operational Hours: Monday to Friday 7.30am - 4pm / Saturday 8am-1pm
Skills Required
·* Fluent French and Dutch speaker
·* Effective and empathetic communication with a wide range of consumers
·* Ownership of customer journey and resolution through personalised solutions
·* Customer care experience, preferably in the food industry
·* Strong interest in food and foods for special medical purposes
·* IT skills including Google Suite, Microsoft Office, and CRM systems (Salesforce preferred)
·* Flexibility to work shifts
·* Self-motivated and a team player
Training & Development
Full training and induction provided, covering systems, data protection, and soft skills. Ongoing training will support project requirements.
Performance & Growth
Careline Advisors are expected to meet SMART objectives including productivity, customer satisfaction, data accuracy, and call quality. Opportunities for career progression and salary increases are available based on performance and added responsibilities.
Benefits
·* Fun and sociable team environment
·* Pension Scheme
·* Eye test vouchers and discounts
·* Discounted gym membership
·* Charity involvement and fundraising events
·* Campaign-specific incentives and prizes
·* £500+ referral bonus scheme
·* Apprenticeship and career development programmes
·* Perkbox rewards and recognition schemes
·* Cycle to work scheme
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.
Recommended Jobs
Chef de Partie
About this role We are recruiting for a passionate Chef de Partie to join a closely knit team in a busy, independently owned Bistro in central London. Working in a small but functional kitchen…
Training Contract
Training Contract About Us We are Bristows, the world’s leading specialist law firm for clients that innovate. We are a European headquartered hub for litigation, transactions and advice thr…
PQ / FQ Patent Attorney - Chemistry - Up to £120,000
We are pleased to build our long standing relationship with this highly regarded London firm, as they search for a part qualified / fully qualified patent attorney. This position will suit an atto…
Business Analyst Placement Programme
Please note this is a training course and fees apply* What is the Business Analysis Placement Programme? Our Business Analysis Placement Programme is designed for anyone looking to start a career …
ECT of Mathematics | Outstanding School in Brent
An established, Outstanding Ofsted-rated Secondary Academy in Brent, North West London, recognised for its exceptional student outcomes and supportive ECT programme, is seeking a motivated Early Care…
Private Client Tax Senior - London (hybrid working) To £47, 000 + Benefits
Private Client Tax Senior London (hybrid working) To £47,000 + Benefits The tax team of this Top 20 practice is known for its collaborative, supportive and open culture from the top down. The …
Supervisor
You will assist the Store Manager/Assistant Manager in maximising business profitability by optimising sales opportunities whilst working within planned costs. To assist in the day to day operation o…
Graduate School Behaviour Mentor
Graduate School Behaviour Mentor Location: Secondary school in Southwark, South East London Role: Full-time, Monday to Friday, 8:30am–16:30pm Salary: £500–£600 per week Start Date: AS…
Finance Manager
Job Details Finance Manager Location: Soho, London (Hybrid – 3 days in the office per week) ~£70-75,000 + Bonus ~ An amazing 50% discount on food and drink across all our awesome venues. …
Account Manager - PR Financial Services
We have an excellent opportunity for a proactive senior account manager who would be part of a 6 person team. The company are consistently growing and you would be part of top ranked agency team. The …