Client Account Services (CAS) Vice President

Job Description

Transform client experiences as Vice President of Client and Account Services with innovative global solutions.

As a Client Account Services (CAS) Vice President in the Digital and Platform Services Team, you will lead multiple transformative initiatives that drive innovation and efficiency across our global operations. As a key player in our organization, you will act as a strategic change manager who makes a significant impact by optimizing client account services and enhancing the client experience through cutting-edge solutions.

Job Responsibilities

• Spearheads reference data transformation projects and supports various strategic initiatives across the project lifecycle.
• Leads research on new projects, implements business process changes, and drives continuous improvement.
• Manages end-to-end delivery of complex projects and programs, collaborating closely with product development, operations, and technology teams.
• Defines requirements and implements scalable processes and solutions that align with our strategic goals.
• Conducts workshops and leads steering committees to foster a culture of innovation and excellence.
• Delivers best-in-class metrics to enhance organizational performance and enable effective decision-making.
• Reviews payment processes and controls to ensure compliance with global standards.
• Seeks opportunities for process optimization and risk mitigation.
• Cultivates and maintains robust relationships with stakeholders, effectively communicating project progress and gathering feedback to ensure stakeholder objectives are met.
• Develops and implements top-tier metrics meticulously crafted to enhance organizational performance and empower informed decision-making.

Required Qualifications, Capabilities, and Skills

• Proven experience in managing complex projects from inception to delivery in a senior leadership capacity. 
• Strong stakeholder management skills with the ability to communicate effectively across diverse teams and levels of seniority.
• A strong analytical background with exceptional problem-solving abilities.
• Proficiency in PowerPoint to present compelling information clearly and succinctly.
• Solution-oriented with a proactive approach to identifying and implementing innovative solutions.
• Ability to influence outcomes and drive results, even without direct line management responsibility.
• A self-starter with a strong work ethic and a ‘can-do’ attitude. 
• Flexible and adaptable to business change, leveraging the organization to deliver results quickly.
• Proven ability to work with globally dispersed project teams and stakeholders.
• Ability to identify, assess and mitigate risks across the full project life cycle 
• Strong verbal and written communication skills, enabling clear executive messaging, formal escalation, and comprehensive understanding of team strategy at all organizational levels as well as strong Power Point abilities to create impactful presentations.

About Us

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.